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License Transfer

I purchased XG135 firewall about 3 years ago. Then, the company grew and I purchased XG210 (with 3 years subscription) last year, I kept XG135 as spare unit. So now, XG135's subscription is about to expire and we do not have intention to renew it since it is not in use. What I would like to know is, if something happened to my XG210, can I temporary transfer the license to XG135 while waiting for the RMA?

Thank you.

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0 Keyur over 4 years ago

Hi rblc

Unfortunately, the license cannot be transferred from one device to another device.

Sophos XG Firewall: Licensing guide- https://community.sophos.com/kb/en-us/131806

Regards,

Keyur
Community Support Engineer | Sophos Support
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0 carbon15 over 4 years ago

In MySophos there's an option to do that and a reference to this KB article :

https://community.sophos.com/kb/en-us/126360

Regards
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0 Keyur over 4 years ago in reply to carbon15

Hi rblc

Sorry for the inconvenience caused.

Thank you carbon15 for sharing the article, much appreciated.

Please use the given link for license transfer details - https://community.sophos.com/kb/en-us/126360

If you face any issue, please contact customercare@sophos.com and they will assist you further.

Regards,

Keyur
Community Support Engineer | Sophos Support
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0 rblc over 4 years ago
Thank you Keyur and carbon15.

When I tried to do the license transfer, I got the following error.

No Eligible Target Devices

We’re sorry, no eligible target devices could be found for this source license. For a device to be eligible it must:

Be registered by you (i.e. not shared with you)

Have no existing paid-for subscription licenses

Be of the same or equivalent model to the source device

Right now both devices still have active licenses, so I cannot transfer the license. My question is, is there a way to find out whether XG135 and XG210 are equivalent model?

thank you
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0 Keyur over 4 years ago in reply to rblc

Hi rblc

I would request you to contact customercare@sophos.com, please share your details, both appliance details and they will assist you further in this matter.

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 LuCar Toni over 4 years ago in reply to Keyur

You need to talk to Sales about the license Transfer.

License Transfer is only possible between the same model. You have a upgrade.

So basically it is a sales process to upgrade your license and discuss the remaining duration of your license.

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License Transfer

No Eligible Target Devices