Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

Sophos Firewall

Discussions Can't Access Sophos Admin Portal OR SSH

Sophos Firewall requires membership for participation - click to join

Thread Info

State Not Answered
Locked Locked
Replies 1 reply
Subscribers 39 subscribers
Views 1450 views
Users 0 members are here

Options

Suggested

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Can't Access Sophos Admin Portal OR SSH

mostafa hasanin over 4 years ago

Dear All,

Please, I need you help. I can't access Sophos XG admin portal OR SSH and the firewall became unmanageable. how can I do ?

This thread was automatically locked due to age.

0 Keyur over 4 years ago

Hi mostafa hasanin

Are you able to ping the LAN or WAN IP of the firewall?

Are you able to access or login page is loading for XG firewall?

What error message are you getting when you try to access the XG firewall over the Web Admin page or through SSH?

Please connect the device over serial console access - https://community.sophos.com/kb/en-us/123197

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'This helped me' link
Cancel
Vote Up 0 Vote Down

Cancel