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Sophos Haertbeat service not running any more

Hello,

This weekend I received a mail that our firewall is no longer connected to sophos central.

I see that haertbear and enhancedappctrl service isn't running any more.
How can I restart this service without restarting the firewall via advanced shell?

Thanks

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0 Alan Borg over 5 years ago

Hi We have had this issue from last Saturday night, together with problems accessing Sophos Central. Heartbeat and enhancedappctrl are stopped and I can not turn them on.

I now managed to access our Sophos Central account but services are still off. Please sort this out ASAP, this has been going way too long.

If there is a way to start the services please let us know.
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+1 alda over 5 years ago in reply to Alan Borg

Hello all,

I had the same problem and you have to re-register the XG firewall at Sophos Central.

Regards

alda
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+1 alda over 5 years ago in reply to Alan Borg

Hello all,

I had the same problem and you have to re-register the XG firewall at Sophos Central.

Regards

alda
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0 Alan Borg over 5 years ago in reply to alda

Thanks Alda. It seems like we've sent email at the same time. I had just figured it out after I sent my first reply. :)

Strange thing is that Sophos Central are treating it like a newly registered account !

Alan
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0 LuCar Toni over 5 years ago in reply to Alan Borg

seems to be related to the Central maintenance window at weekend.

Please contact Support to get more insight on this.

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