Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Sophos Haertbeat service not running any more

PepijnDeneut

Hello,

 

This weekend I received a mail that our firewall is no longer connected to sophos central.

I see that haertbear and enhancedappctrl service isn't running any more.
How can I restart this service without restarting the firewall via advanced shell?

 

Thanks



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    Hi We have had this issue from last Saturday night, together with problems accessing Sophos Central. Heartbeat and enhancedappctrl are stopped and I can not turn them on.

    I now managed to access our Sophos Central account but services are still off. Please sort this out ASAP, this has been going way too long.

    If there is a way to start the services please let us know.

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  • 0

    Hi We have had this issue from last Saturday night, together with problems accessing Sophos Central. Heartbeat and enhancedappctrl are stopped and I can not turn them on.

    I now managed to access our Sophos Central account but services are still off. Please sort this out ASAP, this has been going way too long.

    If there is a way to start the services please let us know.

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