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Accessing web GUI at the 172.16.16.16:4444

Thomas Rowland

I feel like a total idiot with this right now.  I recently tested out UTM 9 and decided I'd try this version as well.  I installed it on the same hardware and I can access it all locally, but as soon as I plug my laptop in I cannot log into the web GUI at the 172.16.16.16:4444.  I set the IP in my laptop to 172.16.16.1 and the net mask to 255.255.255.0.  I am not able to ping or telnet to the device either.  I have 2 lan ports on the device and when I change and plug into the other one I get no link lights and the laptop shows cable unplugged, but when I plug in a cable from my router the port goes active.  Is there a command I can run in the console on the xg device to see the status of each interface to make sure I'm plugged into the right one?  For the lan side I am plugged into the same port I used for the UTM 9, but with the other port not responding at all to my laptop connection and not being able to log into the GUI with the port I'm in, I want to make sure I'm in the right one in the first place.  At this time I have done a factory reset on the device so I am starting from scratch to remove any issues I may have caused initially by doing something wrong via the menus on the local device.  Any help anyone can offer would be very helpful.  Thank you.



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  • 0

    This is likely a simple problem, as you seem to be aware, here are some things to try, just to cover the basics:

    1. Make sure you are using https://172.16.16.16:4444 (use Firefox or IE, Chrome will not work!)

    2. Reseat your NIC's if possible on the computer. 

    3. Swap out the cable you are using if possible. 

    4. Do not expect that the NIC's will be in the same configuration as UTM. Set your laptop interface up static, and ping 172.16.16.16 continuously and then swap the ports to find out the lan port. 

    5. Set the negotiation speed on your windows pc to 1gig (or whatever speed your nics are)

  • 0 in reply to PaulArneson

    Thank you so much for the response.  In responding to your assistance I realize I forgot to mention that I don't have any windows machines, only Linux.

    1. I tried firefox while manually typing in the https.

    2. Unfortunately I can't do this,  but on the firewall device I can get activity on both ports,  the only exception is that one port only has activity when I connect to my router,  but is dead when I hook my laptop to it.

    3. The cable works when plugged into one port, but not the other.   I had the same result with a second cable as well.

    4. This is correct, but for some reason the second port only recognizes a physical connection when connected to my router.  I was hoping there was a command I could run in the console to find out what the working port was set as.

    5.  I did this as well with the same results I had previously.

    I thank you again for the ideas and any others would be appreciated as well.

  • 0

    Do you have review the configuration for each interface?

    I mean, probably the lan interface no has that segment assigned

    You can verify that via console: 1 Network Configuration --> 1 Interface configuration and verify the correct assigment

    Regards

  • 0 in reply to Gaby S

    I looked at the interfaces and the LAN has the 172 address and the WAN is set for DHCP.  But I don't know how to verify which port I'm connected to in console(LAN vs WAN).  With the results I'm getting from plugging in I can't tell.

    Thank you.

  • 0 in reply to Thomas Rowland

    Ok

    If you had verified that lan segments is correct, you need to connect to it (it has a label in the port), and assign a valid ip to your nic interface on the laptop

    Another point to check is if you reach the ip 172.16.16.16 via ping and if is possible to access via https://ip-lan

    Regards

  • 0 in reply to Gaby S

    Https is very important in the url

    Additional, could you test with another browser or laptop?

    Regards

  • 0 in reply to Gaby S

    Unfortunately my ports aren't labeled yet.   Rookie mistake.  I am unable to ping the default address after setting my laptop NIC to 172.16.16.1 with a net mask of 255.255.255.0.  I also cannot telnet to the ip.

  • 0 in reply to Thomas Rowland

    The lan port is the first one in the left side of the appliance if you are viewing it the rear panel

  • 0 in reply to Gaby S

    That is the one that responds to my laptop while plugged in while the other does not.   So I guess that means I'm plugged into the right port,  but still not able to connect or ping or telnet

  • 0 in reply to Thomas Rowland

    Thomas Rowland said:

     

    2. Unfortunately I can't do this,  but on the firewall device I can get activity on both ports,  the only exception is that one port only has activity when I connect to my router,  but is dead when I hook my laptop to it.

    I thank you again for the ideas and any others would be appreciated as well

     

    I feel like I should get more information from you:

    1. What type of device are you installing on?

    2. Does the firewall have nic's in pci express slots that you can swap, or is this a device with built on nics?

    3. You mentioned that you were going to start from scratch, and re-install, have you done that yet?

    4. You may wish to re-download the iso, and recreate your boot media from scratch. 

    5. Are your NIC's enabled in bios?

    6. Have you hooked up a monitor to the firewall, do you get the sophos cli after install?

     

    Thanks!

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