Accessing web GUI at the 172.16.16.16:4444

This is likely a simple problem, as you seem to be aware, here are some things to try, just to cover the basics:

1. Make sure you are using https://172.16.16.16:4444 (use Firefox or IE, Chrome will not work!)

2. Reseat your NIC's if possible on the computer. 

3. Swap out the cable you are using if possible. 

4. Do not expect that the NIC's will be in the same configuration as UTM. Set your laptop interface up static, and ping 172.16.16.16 continuously and then swap the ports to find out the lan port. 

5. Set the negotiation speed on your windows pc to 1gig (or whatever speed your nics are)

Thank you so much for the response.  In responding to your assistance I realize I forgot to mention that I don't have any windows machines, only Linux.

1. I tried firefox while manually typing in the https.

2. Unfortunately I can't do this,  but on the firewall device I can get activity on both ports,  the only exception is that one port only has activity when I connect to my router,  but is dead when I hook my laptop to it.

3. The cable works when plugged into one port, but not the other.   I had the same result with a second cable as well.

4. This is correct, but for some reason the second port only recognizes a physical connection when connected to my router.  I was hoping there was a command I could run in the console to find out what the working port was set as.

5.  I did this as well with the same results I had previously.

I thank you again for the ideas and any others would be appreciated as well.

Thank you so much for the response.  In responding to your assistance I realize I forgot to mention that I don't have any windows machines, only Linux.

1. I tried firefox while manually typing in the https.

2. Unfortunately I can't do this,  but on the firewall device I can get activity on both ports,  the only exception is that one port only has activity when I connect to my router,  but is dead when I hook my laptop to it.

3. The cable works when plugged into one port, but not the other.   I had the same result with a second cable as well.

4. This is correct, but for some reason the second port only recognizes a physical connection when connected to my router.  I was hoping there was a command I could run in the console to find out what the working port was set as.

5.  I did this as well with the same results I had previously.

I thank you again for the ideas and any others would be appreciated as well.

Thomas Rowland said:

 

2. Unfortunately I can't do this,  but on the firewall device I can get activity on both ports,  the only exception is that one port only has activity when I connect to my router,  but is dead when I hook my laptop to it.

I thank you again for the ideas and any others would be appreciated as well

I feel like I should get more information from you:

1. What type of device are you installing on?

2. Does the firewall have nic's in pci express slots that you can swap, or is this a device with built on nics?

3. You mentioned that you were going to start from scratch, and re-install, have you done that yet?

4. You may wish to re-download the iso, and recreate your boot media from scratch. 

5. Are your NIC's enabled in bios?

6. Have you hooked up a monitor to the firewall, do you get the sophos cli after install?

Thanks!

1. I have it installed on a Zotac CI325.

2. Both of the NIC's are on board.

3. I have done 2 re-installs, but just before my original post I did a factory reset to undo anything I may have done while trying to get it working, so it is a clean slate right now.

4. I can definitely give this a try.

5. The NIC's are enabled and I have verified that both function.

6. I have it hooked up to a monitor and I can get to the cli and log into the menu.  From there I wasn't able to find a command to view the status of the ethernet ports from the console which I figured might be a good place to start to verify which is configured as LAN and which is WAN by plugging in and watching the port status go active/inactive.

I would start with option 1 network configuration, and make sure they have the ip/subnet configured as you believe they are. I also found this:

It can be done from the CLI:

Disable NIC: ifconfig PORT_NAME down

Enable NIC: ifconfig PORT_NAME up

Wonderful.  I will see what I find this evening.  Thank you very much.

Thank you so much.   It took me a bit to realize the was an actual shell and not just the console,  but being able to use that I found that the first 2 cables I was using both worked on only one of the ports and just not have been making a connection on the other.   3rd cable and problem resolved.

Forgot to mark as the answer.

Great to hear! Happy Firewalling!

Now the real learning begins.  Learning where to start