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Sophos Mobile Security tells me antivirus definitions are outdated

Hi there.

On my Samsung A3 with Sophos Mobile Security 7.2.2526 (19) I continuously get the information that the AV signatures are outdated. Still, don't know how to update them. Shouldn't this happen automatically?

Thanks for your help,

Flavio.

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0 Haridoss Sreenivasan over 6 years ago

Hi Flavio,

Are you using a standalone Application or is it managed via Sophos Mobile Control? If it is managed via Sophos Mobile Control, when did this issue begin?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Flavio Boniforti over 6 years ago in reply to Haridoss Sreenivasan

Hi and thanks for your reply.

It's a standalone app, which has come sort of "pre-installed" on my Samsung A3.

What can I do?

Thanks,

Flavio.
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0 Haridoss Sreenivasan over 6 years ago in reply to Flavio Boniforti

Hi Flavio,

Please try uninstalling the app and reinstalling it from the Play Store, where you will have the latest version. Let me know if this helps resolve your query.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Flavio Boniforti over 6 years ago in reply to Haridoss Sreenivasan

Thanks for the suggestion.

Now the annoying information is not appearing anymore. I would uninstall and reinstall if it ever happens again.

Thanks,

Flavio.
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0 Flavio Boniforti over 6 years ago in reply to Haridoss Sreenivasan

Thanks for the suggestion.

Now the annoying information is not appearing anymore. I would uninstall and reinstall if it ever happens again.

Thanks,

Flavio.
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