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Windows 10 Enrollment

Hi,

Currently looking at Sophos Mobile as we need some kind of MDM system in place for a cyber security certification we are going through. Currently have XGs, Endpoint, InterceptX etc so like Sophos for single pane of glass management.

I have got IOS devices enrolled fine. I am having issues with Windows 10. I have my Surface thats on 1709 and its domain joined.

I get the email from Central saying run the attached file, which I do, and there are no errors, but the device never reports in to Central.

I have gone through the email stuff as below...but just cant get it to register anything.

Any ideas?

Thanks.

Windows 10 version 1607 or higher:
Open Settings > Accounts > Access work or school > Enroll only in device management.
If that option is not available, click the link ms-device-enrollment:?mode=mdm (or open Microsoft Edge and enter the link in the address field).
You might need to confirm a notification dialog to launch the Microsoft account application.

This thread was automatically locked due to age.

0 Haridoss Sreenivasan over 6 years ago

Hi Richard,

I would suggest you to check the MDM logs on the Windows machine. They are in the local event log under Applications and Services Logs -> Microsoft -> Windows -> DeviceManagement-Enterprise-Diagnostic-Provider -> Admin

Please also refer to the Microsoft article

Let me know if this helps resolve your query.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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