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error when trying to open password vault

As of today I can't open my password vault.
I get the following error: An error occurred could not deserialize oblect to xml

I use KeePassXC on my mac, and I made one change - I created a new group and move a password from one group into the new group.
I reverted the password vault to yesterday's version before the change and tried opening that - but still the same error.

I downloaded Keepass2Android and tried open the vault with that and there were no problems.

Does anyone have a fix for this? -- I would much prefer to continue using Sophos Mobile

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0 Haridoss Sreenivasan over 6 years ago

Hi Duncan,

Am afraid we don't support KeePass XC. What is the version of KeePass version you are using?

As KeePass XC has some additional features, it may be incompatible with SMSec. Please check if the standard KeePass can read .kdbx from KeePassXC.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Duncan Midwinter over 6 years ago in reply to Haridoss Sreenivasan

Hi Haridoss,

Thanks for replying.
The keepass file I am using is a .kdbx file that was originally created by Sophos Mobile Security.
I have no problem opening the file with any .kdbx compatible app on my Mac. I can also open the
file without any problems using Keepass2Android on Android.
I can no longer open the file using Sophos Mobile Security - I get the xml error every time.
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0 Haridoss Sreenivasan over 6 years ago in reply to Duncan Midwinter

Hi Duncan,

Please share the screenshot of the error message that you see.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Duncan Midwinter over 6 years ago in reply to Haridoss Sreenivasan

Hi Haridoss,

here's the screenshot:
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0 Haridoss Sreenivasan over 6 years ago in reply to Duncan Midwinter

Hi Duncan,

I am assuming the kdbx file is damaged. Do you have the kdbx file on the device or are you accessing it from the cloud storage?

Please download the file to a local storage on your mobile device and try opening it from there. Additionally, do export the file from KeePass on 'windows or Mac into a new file and try again.

Let me know if this helps resolve your query.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Haridoss Sreenivasan over 6 years ago in reply to Duncan Midwinter

Hi Duncan,

I am assuming the kdbx file is damaged. Do you have the kdbx file on the device or are you accessing it from the cloud storage?

Please download the file to a local storage on your mobile device and try opening it from there. Additionally, do export the file from KeePass on 'windows or Mac into a new file and try again.

Let me know if this helps resolve your query.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Duncan Midwinter over 6 years ago in reply to Haridoss Sreenivasan

Hi Haridoss,

The kdbx file is not damaged. I can open it with several different Apps but I can no longer open it with Sophos mobile security.
I have tried a kdbx repair tool on it and it verifies as being OK.

I am trying to access the file from Local storage on my Android phone.
Sophos will not open it anymore.
Keepass2Android opens it with no problems.
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0 Haridoss Sreenivasan over 6 years ago in reply to Duncan Midwinter

Hi Duncan,

I believe Sophos is not compatible with the KeePass XC. Please allow me to check on that update you.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Duncan Midwinter over 6 years ago in reply to Haridoss Sreenivasan

Much thanks for your time and help!

I guess you're right and there is something in the db structure that is causing the error on Sophos.
It's a pity as I need to keep the db in sync with my Mac and it was working well for several weeks.
For now I shall have to use Keepass2Android which seems to have no problems.
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