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Sophos Secure E-Mail Error AS21

Hello,

i install 5 BYOD devices with the new Sophos container only feature.

4 devices run without any problem.

1 device can connect to the server (with control app). When I start the secure E-Mail app, it show me the correct configuration. But when i put in the password for the user the error AS21 appears.

It seems that the problem is only with this user. I try it on this phone with another user and it work.

Phone is an Samsung Galaxy A3 2016 with Android 7

Best regards

Denis

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0 Haridoss Sreenivasan over 7 years ago

Hi Denis,

As you say that another user can use it on this phone, we can assume that the issue is not with the Device and Sophos Secure Email application. I would recommend you to check the credentials of the user who is getting the error. Please check if he is able to access his email via the browser.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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+1 DenisSchröder over 7 years ago in reply to Haridoss Sreenivasan

Hi,

i found the Problem.

It was an wrong configuration in the Active Directory.

One checkbox was not "checked"

"Allow inheritable permissions from parent to propagate to his object"

I dont know why it was unchecked... but this solved the problem
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0 Haridoss Sreenivasan over 7 years ago in reply to DenisSchröder

Hi Denis,

Thank you for the update.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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