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SSE: The app is locked by the administrator

Hello everyone,

 

we have the following Problem:

"Sophos Secure Email" can't be startet getting the error: " Sophos-Container blocked, the app is locked by the Administrator".

 

But we don't know how to unlock it and why it is locked!

 

More Information:

Sophos Mobile Control says: Device complies with company Guidelines OK

 

Sophos Central:

Device is managed OK

Device complies with company Guidelines OK

Container access is OK

 

Samsung Smartphone with Android 6.0.1

 

Reinstalling Sophos Secure E-Mail doesn't help

Sophos central "Update Data" doesn't help

 

Our goal is not to reinstall everything completely.

Maybe someone has an idea?

 

Greetings Lovax

 

 

 



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