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LG V20 successful registration but no email

Hi,

I have a new user whose registration is showing successful on both the self service portal and the SMC server but she is not getting email. Device is an LG V20 on Verizon. Any suggestions?

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0 Haridoss Sreenivasan over 7 years ago

Hi Angelo,

Please help me with the following:

1. Have you installed the Sophos Security app on your Mobile?

2. Are you expecting an email with a link to install the application?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Angelo Valenti over 7 years ago in reply to Haridoss Sreenivasan

Yes Sophos Security app is installed. We scan a QR code through Sophos Mobile Control for installation. Everything looks good on the server side.
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0 Haridoss Sreenivasan over 7 years ago in reply to Angelo Valenti

Hi Angelo,

I'm sorry, I still couldn't understand which email you are referring to.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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