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Androind 4.2.2 . not compatible with Mobile Security

Jiri Hadamek

Samsung TREND S7580 + Android version 4.2.2.

Sophos Mobile Security denied install from Google Play with the message "not compatible". But  Sophos declare compatibility from 4.0.3. I cannot determine source of "incompatible message". Can anybody help me?



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  • 0

    Hi Jiri,

    Please try to download Sophos Mobile Control from here. Let me know if this helps resolve your issue. In case you are facing the issue again, Please share the screenshot of the error message. 

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to Haridoss Sreenivasan

    Hi Harridos,

     

    that is what I tried to do. But - unfortunately - I cannot download "mobile security" because on the "downloading page" is clearly written - This apps incompatible with your system. We have Android 4.2.2 and we CANNOT download this from Google Play.

  • 0 in reply to Jiri Hadamek

    Hi Jiri, 

    I tried installing Sophos Mobile Security on my test mobile which has Android 4.4 and it did not work. I even tried using an apk file, still no go. The older version of Sophos Mobile Security works on the lower version of Android OS (not recommended), unfortunately, the only option we have is to update the Android OS version. 

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to Haridoss Sreenivasan

    Thank you for prove my information. Please close this discussion by sending me an truthful answer: What version of the Android I need for correct function of Sophos Mobile Security?

  • 0 in reply to Jiri Hadamek

    Hi Jiri, 

    I figured out that the current version which is available from Google Play is Sophos Mobile Security 7.05.2355 which was updated only a week ago (24-Jul-2017) and that could possibly be the reason for the incompatibility. I tried installing the version 7.0.2288 on Android 4.4 and it worked, hence you should probably be able to install it on Android 4.2.

    Please download the Free Antivirus and Security 7.0.2288 for Android 4.1+ APK Download from here. Let me know if this helps resolve your issue. 

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to Haridoss Sreenivasan

    Hi Haridoss,

     

    I downloaded package form APKPURE (several times). I allowed installing third party apps.

    But our Android 4.2.2 reports "Package is invalid".

    And on APKPure is version

    •  

    • Latest Version:

      7.05.2355  and not 7.0.2288

     

    Can you help me anyway?

     

     

    With regards,

     

    Jiri

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