I've installed the mobile manager profile on macOS, and after successful enrollment, I attempt to refresh it. However, the task keeps failing on both my home and office networks. I don't think it's a network issue because the initial enrollment was successful. I also received an email stating that the sync failed. Any clues?
Hi Antony Rappai ,
Thank you for reaching out to the Sophos Community Forum.
Could you try the following, please?
1. Switch to cellular data
2. Clear all existing tasks if there are any
3. Refresh and try to run a sync
If this works, it would indicate a possible issue with the Wi-Fi network you're connected to. The following article shows the communication details for required and optional network connections.
https://docs.sophos.com/central/Mobile/help/en-us/TechnicalGuide/NetworkConnections/index.html#from-android-devices-to-the-internet
If this still doesn't work even with the cellular data connection, I would suggest re-enrolling the device. Let us know how it goes.
Hi Antony Rappai ,
Thank you for reaching out to the Sophos Community Forum.
Could you try the following, please?
1. Switch to cellular data
2. Clear all existing tasks if there are any
3. Refresh and try to run a sync
If this works, it would indicate a possible issue with the Wi-Fi network you're connected to. The following article shows the communication details for required and optional network connections.
https://docs.sophos.com/central/Mobile/help/en-us/TechnicalGuide/NetworkConnections/index.html#from-android-devices-to-the-internet
If this still doesn't work even with the cellular data connection, I would suggest re-enrolling the device. Let us know how it goes.
