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Enrollment of Samsung Android does not show IMEI or Sim serial numbers anymore in the device info

Michel Mulder1

We are using mostly an on premise version of the MDM server, but the Sophos Central is showing the same problem. Don't get any answers from the support desk :-(

Normaly we are enrolling our Samsungs with KME, this is resulting in a device name like "Samsung KME 351231231231234" (the IMEI). But the last couple of months. All (and ONLY) the newer devices like A40, A41 A50, S series are getting devicenames like Samsung KME c9268dd6850d895f. According the Device properties this is the Android-ID and the Build Serial at the same time...
Also the IMEI nr or Simcard serial are knowhere to be found in the Device properties. 

I also tried the "add device wizard" (scan QR code etc) for an manual erollment of an A40 on my on premise AND in Sophos central server, to rule out if it was an Samsung Knox thing, with the same result. 

As an bonus: the Android_ID is not always the same for 1 device. I have seen a user who tried 5x an enrollment, resulting in 5 different names for 1 device!

 

It would feel logical to think about a Sophos<->Android 10 problem. But the Xcover4s with android 10 is not affected.

Anyone an idea? I feel like I have tried every angle by now. 



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  • 0 in reply to Shweta

    Hello Shweta, Sophos just forwarded te case in a new call nr: 

    Your existing case 10009071 has been closed and a NEW case has been created.

    Your new case number is: 03081048

     

    We only use Apple and Samsung. The problem is only occuring with newer types of Samsung. When I (re-)enroll an A6 or A8 it's just fine. Doesn't matter if I use Samsung KME or manual with the QR code. 

    The information is not to be found onder dev. properties. That's the whole problem. I have no way of uniquely indentifing a device, since IMEI or Samsung Serial are not shown anywhere. And even the shown Wi-Fi Mac adres is usefull, because it is not the MAC of the device, but a router its connected with.example of Sophos server vs Cloud IMEI bug .xls

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