This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

9.5 Phone Number empty

After upgrade on our on prem version 9.0.6 to 9.5.2 the phone number in the device properties (Show device screen) is empty. We're using Andorid and IOS devices.
Anybody with the same problem here?

Best regards

Alex

Edit: picture

This thread was automatically locked due to age.

0 Christoph Pelzer over 4 years ago in reply to Alexander Busch

Hi Alex,

check your PM's :)
Cancel
Vote Up 0 Vote Down

Cancel
0 Jasmin over 4 years ago in reply to Alexander Busch

Hi Alexander Busch

Please check your mailbox now. The email should be in your mailbox. :)

Regards,

Jasmin
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'This helped me' link
Cancel
Vote Up 0 Vote Down

Cancel
0 Alexander Busch over 4 years ago in reply to Jasmin

Hi Jasmin,

thank you, got it. It's working.

Best regards

Alex

-
Cancel
Vote Up 0 Vote Down

Cancel
0 Christoph Pelzer over 4 years ago in reply to Alexander Busch

Hey Alex,

do you have the same problem with this patch release: I have an iOS Task Bundle "iOS Update" and it contains only "Install latest iOS update". This - and only this - task bundle can't be edited or shown now. The page is empty. All other Task Bundles are working.

I already deleted the Task Bundle and recreated it, same problem: after it is created it cant be edited or displayed.
I wonder if it is an issue with this patch, the display language of the webinterface makes no difference (German and English tested).

Chris
Cancel
Vote Up 0 Vote Down

Cancel
0 Alexander Busch over 4 years ago in reply to Christoph Pelzer

Hi Chris,

sorry for the delay, indeed. I can confirm the same behavior with this task bundle. We have an identical task bundle too.
But I didn't test this bevor the patch. Maybe it was broken before? But it doesn't matter, this has to be fixed by Sophos again. Are we beta testers and pay for this privilege ;-)

Best regards

Alex

-
Cancel
Vote Up 0 Vote Down

Cancel
0 Christoph Pelzer over 4 years ago in reply to Alexander Busch

Thanks for testing - I'm sure it is working in the previous release :)

I'll contact Sophos Support (re-open my case) ...
Cancel
Vote Up 0 Vote Down

Cancel