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[Sophos Notification]: Patch for Sophos Mobile 9.0.2 and 8.6 server to support the upcoming iOS 13 and iPadOS 13 release

Hi Everyone,

We have released a patch for Sophos Mobile 9.0.2 and 8.6 servers which will enable it to support the upcoming iOS 13 and iPadOS 13 release. For more information, please follow below links.

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daniel337PVS over 5 years ago

I applied the patch for Sophos Mobile some days ago - directly after the release.

Now with the first iPhones updated to iOS 13 we receive the following error in Sophos Mobile app:

Synchronisierung fehlgeschlagen

Die Synchronisierung des Sophos Mobile Control Clients ist fehlgeschlagen. Kommunikationsfehler 2033. Schließen Sie die App (wischen Sie si im Task-Switcher nach oben) und starten Sie sie erneut. Oder wenden Sie sich an Ihren Administrator.

Anyway, the sync of emails in the background is working, but this error message is annoying.

Devices with older iOS are still fine.

Do you have any idea for this??

Daniel
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IT WSE over 5 years ago in reply to daniel337PVS

Exactly the same as ours!

I applied the patch for Sophos Mobile directly after the release. Now with the first iPhones updated to iOS 13 we receive the same error message (2033).
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Shweta over 5 years ago in reply to IT WSE

Hi IT WSE

As per the error you are seeing, would you please check this article and see if it helps you to fix the same. If you are still seeing the error after following the steps, please let us know so that I can discuss the same with our concerned team.

Shweta

Community Support Engineer | Sophos Technical Support
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IT WSE over 5 years ago in reply to Shweta

Hello

I already know the article and have completed the steps. The (self-signed) certificate is valid until 2027.

My iPhone was already registered. I can not sync it now with iOS 13.
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daniel337PVS over 5 years ago in reply to Shweta

Same here, seems to be everything fine with the certificate itself. Is shown there and valid until 2026.

iOS 13 installed on iPhone and iPad after installation of Sophos Mobile Patch 9.0.6 - everytime this error inside the Sophos app ...

Daniel
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daniel337PVS over 5 years ago in reply to Shweta

Same here, seems to be everything fine with the certificate itself. Is shown there and valid until 2026.

iOS 13 installed on iPhone and iPad after installation of Sophos Mobile Patch 9.0.6 - everytime this error inside the Sophos app ...

Daniel
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