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Issue with Firecloud Messaging

Hello there

Are any other users of Sophos Mobile noticing any issues with FCM at the moment? Every time I try to deploy a task to an Android device, The status of the task changes to Will be Retried with the reason for the error being Android push notification failed. -50

I checked our firewall and no packets seem to be dropped coming from the google FCM servers.

Thanks

Shaun

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0 Jasmin over 5 years ago

Hi ShaunXVII

Could you please follow this article and check whether Google services and ports are accessible correctly?

Please let us know if this resolves your issue or it helps you to narrow down the actual cause.

Regards,

Jasmin
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 Jasmin over 5 years ago

Hi ShaunXVII

Could you please follow this article and check whether Google services and ports are accessible correctly?

Please let us know if this resolves your issue or it helps you to narrow down the actual cause.

Regards,

Jasmin
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'This helped me' link
Cancel
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0 ShaunXVII over 5 years ago in reply to Jasmin

I can confirm that the Sophos Mobile server can reach android.googleapis.com and receives an Echo Reply after a Ping.

Thanks

Shaun
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0 Jasmin over 5 years ago in reply to ShaunXVII

Hi ShaunXVII

If this is the case, I'd recommend you to open a support case on this link.

Regards,

Jasmin
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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