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Multiple issues on Sophos Secure Email

Ciao, abbiamo numerosi problemi sull'app Secure Email: alcuni utenti non inviano più mail , succede per qualche ora poi , casualmente, tutte le mail in coda in posta in uscita escono; alcuni non vedono la posta inviata, la cartella è vuota. Succede a chi utilizza l'app in modo costante, chi riceve ed invia meno mail non ne è affetto. Qualche suggerimento?

Grazie

Alessandro

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0 Shweta over 5 years ago

Hi Alessandro Traversini

Could you please let us know if you are facing the issue in Android or iOS? Is there any error message you see in the app?

Shweta

Community Support Engineer | Sophos Technical Support
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0 Alessandro Traversini over 5 years ago in reply to Shweta

Shweta said:

Hi Alessandro Traversini

Could you please let us know if you are facing the issue in Android or iOS? Is there any error message you see in the app?

Hello,

we are facing this problem only on Android and only on HUAWEI.

No messages displayed on app or phone.

Thank you
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0 Alessandro Traversini over 5 years ago in reply to Shweta

Shweta said:

Hi Alessandro Traversini

Could you please let us know if you are facing the issue in Android or iOS? Is there any error message you see in the app?

Hello,

we are facing this problem only on Android and only on HUAWEI.

No messages displayed on app or phone.

Thank you
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0 Shweta over 5 years ago in reply to Alessandro Traversini

Hi Alessandro Traversini

This would require an in-depth investigation after collecting logs. I would request you to activate advance logging using this article and open a support case. It might be worth checking by re-installing Sophos secure email on any one of the devices and see if it works.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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