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Enrolling Device after latest update on app

Hussain Shifadh

I am not able to enroll new devices to sophos MDM after the latest update on Sophos mobile control app which was on 15th July. Did anyone enroll a device lately? We have binded to Gsuite and enforced Emm settings from Gsuite such that when email entered from initial set up, sophos is installed and all the configurations are followed from then. But now from 16th i am not able to enroll new device. 

I have even tried with afw#sophos. Same thing happens. Configuration is not completed and the app which is installed crashes when tried to open on both cases. 

Any Idea??? 



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  • 0 in reply to SFIA_IT

    Thanks for your update. Please let us know about the progress.

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

  • 0

    We have a similar mistake since yesterday.

    Mobile devices can not be captured via a QR Code in the SSP or ZeroTouch in our Sophos Mobile.

    The devices do not receive the order packages from Sophos Mobile.

  • 0 in reply to Jelle

    So no news so far, I even shared this community post to help explain the situation more. I'll post something back when I get some news [;)]

  • +1 in reply to SFIA_IT

    I am also communicating with Sophos support. I got in touch with a Global Escalation Support Engineer. According to the last update i receive, the problem is related to the android version. Their Engineers are now working on fixing the problem on application to solce the issue related to android 7 and hopefully we will get the new version soon. Will let you know as soon as i get any other update from them. 

  • 0 in reply to Hussain Shifadh

    Thanks for the info Hussain [Y]

  • 0 in reply to Hussain Shifadh

    That's what I thought. Thanks for the update.

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Jelle

    Hi everyone,

    sorry for the delayed reply.
    Our development team has identified the problem and are working on a new Sophos Mobile Control Android client version which should be available during the course of the day.

    The new app most likely will have the build version 9.0.3446.

    There were two different behaviors we have seen so far:

    1. Android Enterprise Device Owner enrollment does not work on Android 7 devices

    2. Android Enterprise Profile Owner enrollment gets stuck when finishing the registration.

    Both issues have the same root cause which does not affect all devices.

    Best regards

    Stefan

  • 0 in reply to SDU

    Thanks for the update  

    Looking forward to the new version.

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

  • +3 in reply to Jelle

    Hi everyone,

    the new client should be available now.

    Please install the latest version and test the Android Enterprise enrollment again - feedback welcome.

    Best regards

    Stefan

  • 0 in reply to SDU

    Hi Stefan,

    Good news, our LG K9 handsets appear to be working again.... I didn't mention before, but I also had an issue with an LG G6 not being able to go into Profile mode (BYOD), this too is working!

    So fingers cross for everyone else in the thread [:D][;)]

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