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Sophos Accessibility Service keeps turning off

I ask this question again as no one seems to be addressing it!

I have a Huawei P20 Pro running Android 9 and I keep finding the Sophos Accessibility Service in an off state from time to time. Sometimes it's after a restart but not always.

From previous threads there doesn't seem to be an answer yet. Is anyone at Sophos bothering to address the issue?

Ian.

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0 Yashraj S over 5 years ago

Hi Ian Dobson

Please make sure that the steps suggested in this thread are performed. Also please make sure that your battery settings are set to not optimized/adaptive. Since when are you noticing this issue? If there is some error shown, please post a screenshot of that.

On Huawei phones, go to Settings > Apps > Advanced Options > Ignore Optimations and toggle "allow" for all Sophos entries.

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 Yashraj S over 5 years ago

Hi Ian Dobson

Please make sure that the steps suggested in this thread are performed. Also please make sure that your battery settings are set to not optimized/adaptive. Since when are you noticing this issue? If there is some error shown, please post a screenshot of that.

On Huawei phones, go to Settings > Apps > Advanced Options > Ignore Optimations and toggle "allow" for all Sophos entries.

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 Marcel van Mazijk over 5 years ago in reply to Yashraj S

I'm having the same issue with the Sophos Accessibility Service turning off, mainly on Huawei devices. However, I've created a support ticket with Sophos and as far as I know second level technicians and development will look into this now. As soon as I have an update I will let you know.
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