This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos Secure Email App crashes when email with certificate is opened

Hi,

 

since last week we have the issue, that the Sophos Secure Email App chrashes (on Android) when the user opens an email that is digitally signed.

 

Version: 6.5.4 SDK: 2.1473

 

Is there any solution for this behavour or does any else have the same issue?

 

Here the last lines from the log-file:

 


2018-12-10 13:14:15,104 [main] INFO  de.virtual.solution.spim.core.k - setting up MDM S/MIME certificate
2018-12-10 13:14:15,108 [pool-7-thread-1] DEBUG d.v.s.s.c.RootCaListSettingUpdater - mailer module: root CA list settings update result: NO_NEED_TO_UPDATE
2018-12-10 13:14:15,109 [pool-7-thread-1] DEBUG de.virtual.solution.spim.core.k - NO_NEED_TO_UPDATE
2018-12-10 13:14:15,125 [main] DEBUG d.v.s.s.c.MDMSMIMECertificateSettingsManager - mailer module: certificate settings update result : UNABLE_TO_SETUP UNABLE_TO_SETUP
2018-12-10 13:14:15,156 [main] INFO  de.virtual.solution.spim.core.k - mailer module: updating root ca list settings
2018-12-10 13:14:15,157 [main] INFO  de.virtual.solution.spim.core.k - setting up MDM S/MIME certificate
2018-12-10 13:14:15,165 [pool-7-thread-1] DEBUG d.v.s.s.c.RootCaListSettingUpdater - mailer module: root CA list settings update result: NO_NEED_TO_UPDATE
2018-12-10 13:14:15,166 [pool-7-thread-1] DEBUG de.virtual.solution.spim.core.k - NO_NEED_TO_UPDATE
2018-12-10 13:14:15,192 [main] DEBUG d.v.s.s.c.MDMSMIMECertificateSettingsManager - mailer module: certificate settings update result : UNABLE_TO_SETUP UNABLE_TO_SETUP
2018-12-10 13:14:15,201 [main] INFO  de.virtual.solution.spim.core.k - mailer module: updating root ca list settings
2018-12-10 13:14:15,201 [main] INFO  de.virtual.solution.spim.core.k - setting up MDM S/MIME certificate
2018-12-10 13:14:15,205 [pool-7-thread-1] DEBUG d.v.s.s.c.RootCaListSettingUpdater - mailer module: root CA list settings update result: NO_NEED_TO_UPDATE
2018-12-10 13:14:15,206 [pool-7-thread-1] DEBUG de.virtual.solution.spim.core.k - NO_NEED_TO_UPDATE
2018-12-10 13:14:15,233 [main] DEBUG d.v.s.s.c.MDMSMIMECertificateSettingsManager - mailer module: certificate settings update result : UNABLE_TO_SETUP UNABLE_TO_SETUP
2018-12-10 13:14:15,249 [main] INFO  de.virtual.solution.spim.core.k - mailer module: updating root ca list settings
2018-12-10 13:14:15,249 [main] INFO  de.virtual.solution.spim.core.k - setting up MDM S/MIME certificate
2018-12-10 13:14:15,254 [pool-7-thread-1] DEBUG d.v.s.s.c.RootCaListSettingUpdater - mailer module: root CA list settings update result: NO_NEED_TO_UPDATE
2018-12-10 13:14:15,254 [pool-7-thread-1] DEBUG de.virtual.solution.spim.core.k - NO_NEED_TO_UPDATE
2018-12-10 13:14:15,274 [main] DEBUG d.v.s.s.c.MDMSMIMECertificateSettingsManager - mailer module: certificate settings update result : UNABLE_TO_SETUP UNABLE_TO_SETUP
2018-12-10 13:14:15,943 [com.android.emailcommon.provider.Mailbox:0:1322470[22866126104759]] INFO  com.android.exchange.EasSyncService - (1867/0/Inbox) HTTP call done returned with 200
2018-12-10 13:14:15,949 [com.android.emailcommon.provider.Mailbox:0:1322470[22866126104759]] INFO  com.android.exchange.EasSyncService - (1867/0/Inbox) Start parsing response from the server
2018-12-10 13:14:15,979 [com.android.emailcommon.provider.Mailbox:0:1322470[22866126104759]] INFO  com.android.exchange.EasSyncService - (1867/0/Inbox) Parsing is done, nothing more available
2018-12-10 13:14:16,002 [com.android.emailcommon.provider.Mailbox:0:1322470[22866126104759]] INFO  com.android.exchange.EasSyncService - (1867/0/Inbox) Sync is done, return code 0
2018-12-10 13:14:19,760 [main] WARN  d.v.s.s.core.CustomExceptionHandling - (SECURITY_CONTEXT_OPEN) Caught exception in background thread Thread-34[1893]
java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String de.virtual.solution.sera.IMIMEContentType.getCharset()' on a null object reference
    at de.virtual.solution.mime.i$a.a(SourceFile:475) ~[na:0.0]
    at de.virtual.solution.mime.i$a.parse(SourceFile:451) ~[na:0.0]
    at de.virtual.solution.mime.i.parse(SourceFile:384) ~[na:0.0]
    at de.virtual.solution.mime.i.<init>(SourceFile:106) ~[na:0.0]
    at com.android.email.c.a(SourceFile:1277) ~[na:0.0]
    at com.android.email.c.convertStreamToMessage(SourceFile:347) ~[na:0.0]
    at de.virtual.solution.securepim.email.smime.i.convertStreamToMessage(SourceFile:38) ~[na:0.0]
    at de.virtual.solution.securepim.email.smime.l.parseMimeMessage(SourceFile:51) ~[na:0.0]
    at de.virtual.solution.securepim.email.smime.a.a(SourceFile:196) ~[na:0.0]
    at de.virtual.solution.securepim.email.smime.d.parse(SourceFile:100) ~[na:0.0]
    at de.virtual.solution.securepim.email.smime.h.b(SourceFile:209) ~[na:0.0]
    at de.virtual.solution.securepim.email.smime.h.run(SourceFile:46) ~[na:0.0]
    at java.lang.Thread.run(Thread.java:762) ~[na:0.0]
2018-12-10 13:14:19,763 [main] INFO  SERA-LOGGER - Context sealed
2018-12-10 13:14:19,769 [pool-5-thread-1] INFO  com.android.exchange.manager.e - ExchangeRunnable shutting down...
2018-12-10 13:14:24,774 [main] WARN  de.virtual.solution.spim.core.l - Logging initialized:
2018-12-10 13:14:24,775 [main] DEBUG de.virtual.solution.spim.core.l - debug level active
2018-12-10 13:14:24,775 [main] INFO  de.virtual.solution.spim.core.l - info level active
2018-12-10 13:14:24,775 [main] WARN  de.virtual.solution.spim.core.l - warn level active
2018-12-10 13:14:24,775 [main] ERROR de.virtual.solution.spim.core.l - error level active
2018-12-10 13:14:24,781 [main] DEBUG de.virtual.solution.spim.core.l - SecFWp Version: 3.17.3-cfae3131, built: 2018-11-13T14:52:32+0000
2018-12-10 13:14:24,782 [main] INFO  de.virtual.solution.spim.core.l - running com.sophos.sse
2018-12-10 13:14:24,810 [main] INFO  de.virtual.solution.spim.core.l - initializing pre mdm...
2018-12-10 13:14:24,811 [main] INFO  de.virtual.solution.spim.core.l - Initializing internal root files directory...
2018-12-10 13:14:24,818 [main] INFO  de.virtual.solution.spim.core.l - initializing post mdm...
2018-12-10 13:14:24,824 [main] INFO  de.virtual.solution.spim.core.l - performing SSO login...
2018-12-10 13:14:25,583 [main] INFO  SERA-LOGGER - Context opened
2018-12-10 13:14:25,589 [main] TRACE d.v.g.b.c.s.DefaultDatabaseKeyManager - Reading key from storage
2018-12-10 13:14:25,721 [AsyncTask #1] TRACE d.v.g.b.c.s.DefaultDatabaseKeyManager - Reading key from storage
2018-12-10 13:14:25,736 [AsyncTask #1] TRACE d.v.g.b.c.s.DefaultDatabaseKeyManager - Reading key from storage
2018-12-10 13:14:25,837 [main] INFO  de.virtual.solution.spim.a - Password validation was success
2018-12-10 13:14:25,847 [main] INFO  de.virtual.solution.spim.core.k - mailer module: updating root ca list settings
2018-12-10 13:14:25,848 [main] INFO  de.virtual.solution.spim.core.k - setting up MDM S/MIME certificate
2018-12-10 13:14:25,851 [pool-7-thread-1] DEBUG d.v.s.s.c.RootCaListSettingUpdater - mailer module: root CA list settings update result: NO_NEED_TO_UPDATE
2018-12-10 13:14:25,852 [pool-7-thread-1] DEBUG de.virtual.solution.spim.core.k - NO_NEED_TO_UPDATE
2018-12-10 13:14:25,863 [main] DEBUG d.v.s.s.c.MDMSMIMECertificateSettingsManager - mailer module: certificate settings update result : UNABLE_TO_SETUP UNABLE_TO_SETUP
2018-12-10 13:14:25,985 [main] TRACE d.v.g.b.c.s.DefaultDatabaseKeyManager - Reading key from storage
2018-12-10 13:14:25,992 [main] DEBUG de.virtual.solution.spim.firebase.a - Security context opened, attempt to refresh subscription and retry every 300000 ms.
2018-12-10 13:14:25,998 [main] DEBUG c.a.c.a.ClosedContextNotificationManager - Trigger to schedule Calendar Notifications received: Context Open Broadcast
2018-12-10 13:14:25,999 [pool-5-thread-1] INFO  com.android.exchange.manager.e - ExchangeRunnable thread running
2018-12-10 13:14:26,072 [main] DEBUG c.android.contacts.AppModuleContacts - management setting for export contacts: true
2018-12-10 13:14:26,073 [main] DEBUG c.android.contacts.AppModuleContacts - user setting for export contacts: false
2018-12-10 13:14:26,074 [main] DEBUG c.android.contacts.AppModuleContacts - user setting for export contacts without number: false
2018-12-10 13:14:26,149 [d] TRACE de.virtual.solution.contacts.b.a.a - Number of deleted contacts: 0
2018-12-10 13:14:26,150 [main] INFO  d.v.solution.spim.common.utils.c - running release build
2018-12-10 13:14:26,202 [main] DEBUG d.v.s.s.core.CustomExceptionHandling - (SECURITY_CONTEXT_OPEN) Starting crash catch looper
2018-12-10 13:14:26,211 [Calendar Notification thread] TRACE d.v.g.b.c.s.DefaultDatabaseKeyManager - Reading key from storage
2018-12-10 13:14:26,304 [main] INFO  d.v.s.spim.core.ui.MainActivity - OPENING WORKSPACE
2018-12-10 13:14:26,429 [Calendar Notification thread] INFO  c.a.c.a.ClosedContextNotificationManager - Dumping Calendar Notifications which are being scheduled
id: 200020020 - 2018.12.13 12:00:00 selfAttendeeStatus: 0 Reminders: 30
id: 200020021 - 2018.12.11 10:00:00 selfAttendeeStatus: 1 Reminders: 240
id: 200020017 - 2018.12.14 09:30:00 selfAttendeeStatus: 0 Reminders: 10
id: 200020045 - 2018.12.10 13:30:00 selfAttendeeStatus: 0 Reminders: 300
id: 200020011 - 2018.12.14 10:30:00 selfAttendeeStatus: 0 Reminders: 1440
id: 200019994 - 2018.12.14 13:30:00 selfAttendeeStatus: 0 Reminders: 15
id: 200019979 - 2018.12.10 15:30:00 selfAttendeeStatus: 0 Reminders: 30
id: 200020004 - 2018.12.13 10:00:00 selfAttendeeStatus: 1 Reminders: 180
2018-12-10 13:14:26,444 [Calendar Notification thread] DEBUG com.android.calendar.alerts.b - Scheduling a Notification, ID: 200020020
2018-12-10 13:14:26,473 [Calendar Notification thread] DEBUG com.android.calendar.alerts.b - Scheduling a Notification, ID: 200020021
2018-12-10 13:14:26,490 [main] TRACE de.virtual.solution.spim.core.lock.e - Application went to foreground, activityCount: 1.
2018-12-10 13:14:26,494 [Calendar Notification thread] DEBUG com.android.calendar.alerts.b - Scheduling a Notification, ID: 200020017
2018-12-10 13:14:26,497 [main] TRACE de.virtual.solution.spim.core.lock.b - MDM LOCK MECHANISM: ACTIVITY RESUMED de.virtual.solution.spim.core.ui.WorkspaceActivity
2018-12-10 13:14:26,512 [Calendar Notification thread] DEBUG com.android.calendar.alerts.b - Scheduling a Notification, ID: 200020045
2018-12-10 13:14:26,537 [Calendar Notification thread] DEBUG com.android.calendar.alerts.b - Scheduling a Notification, ID: 200020011
2018-12-10 13:14:26,561 [Calendar Notification thread] DEBUG com.android.calendar.alerts.b - Scheduling a Notification, ID: 200019994
2018-12-10 13:14:26,574 [main] DEBUG d.v.s.spim.core.controller.a.a - Checking the license X days cycle...
2018-12-10 13:14:26,576 [main] DEBUG d.v.s.spim.core.controller.a.a - Checking if the license is expired...
2018-12-10 13:14:26,597 [main] TRACE d.v.spim.securityinterface.impl.q - Reading key from storage
2018-12-10 13:14:26,598 [main] TRACE d.v.spim.securityinterface.impl.q - Transferring key into byte[]
2018-12-10 13:14:26,610 [Calendar Notification thread] DEBUG com.android.calendar.alerts.b - Scheduling a Notification, ID: 200019979
2018-12-10 13:14:26,621 [AndroidJob-2] DEBUG de.virtual.solution.spim.core.c.a.a - Running CLMStatisticsJob..
2018-12-10 13:14:26,623 [AndroidJob-2] DEBUG de.virtual.solution.spim.core.c.a.a - CLMStatisticsJob finished successfully..
2018-12-10 13:14:26,630 [Calendar Notification thread] DEBUG com.android.calendar.alerts.b - Scheduling a Notification, ID: 200020004
2018-12-10 13:14:26,651 [AndroidJob-1] INFO  com.android.calendar.alerts.b - Running Job at:1544444066650 scheduled for: 1544427000000
2018-12-10 13:14:26,653 [AndroidJob-1] DEBUG com.android.calendar.alerts.b - Trigger Calendar Notification with ID:200020045
2018-12-10 13:14:26,811 [main] TRACE de.virtual.solution.spim.core.lock.e - Activity destroyed: de.virtual.solution.spim.core.ui.MainActivity
2018-12-10 13:14:27,178 [main] INFO  de.virtual.solution.spim.core.lock.b - SecureEmail has been unblocked by the administrator.
2018-12-10 13:14:27,713 [AsyncTask #2] INFO  d.v.greenfield.baseapp.network.d - Setting TLS to relaxed mode
2018-12-10 13:14:27,733 [main] INFO  de.virtual.solution.spim.core.k - mailer module: updating root ca list settings
2018-12-10 13:14:27,734 [main] INFO  de.virtual.solution.spim.core.k - setting up MDM S/MIME certificate
2018-12-10 13:14:27,740 [pool-7-thread-1] DEBUG d.v.s.s.c.RootCaListSettingUpdater - mailer module: root CA list settings update result: NO_NEED_TO_UPDATE
2018-12-10 13:14:27,741 [pool-7-thread-1] DEBUG de.virtual.solution.spim.core.k - NO_NEED_TO_UPDATE
2018-12-10 13:14:27,771 [main] DEBUG d.v.s.s.c.MDMSMIMECertificateSettingsManager - mailer module: certificate settings update result : UNABLE_TO_SETUP UNABLE_TO_SETUP
2018-12-10 13:14:27,797 [main] INFO  de.virtual.solution.spim.core.k - mailer module: updating root ca list settings
2018-12-10 13:14:27,798 [main] INFO  de.virtual.solution.spim.core.k - setting up MDM S/MIME certificate
2018-12-10 13:14:27,802 [pool-7-thread-1] DEBUG d.v.s.s.c.RootCaListSettingUpdater - mailer module: root CA list settings update result: NO_NEED_TO_UPDATE
2018-12-10 13:14:27,803 [pool-7-thread-1] DEBUG de.virtual.solution.spim.core.k - NO_NEED_TO_UPDATE
2018-12-10 13:14:27,839 [main] DEBUG d.v.s.s.c.MDMSMIMECertificateSettingsManager - mailer module: certificate settings update result : UNABLE_TO_SETUP UNABLE_TO_SETUP
2018-12-10 13:14:28,571 [pool-8-thread-1] DEBUG d.v.greenfield.baseapp.network.j - Found certificate to check: /C=DE/ST=Sachsen/L=Dresden/O=Helmholtz-Zentrum Dresden - Rossendorf e. V. (HZDR)/OU=FKTI/CN=cg.hzdr.de
2018-12-10 13:14:28,574 [pool-8-thread-1] DEBUG d.v.greenfield.baseapp.network.j - Not importing certificate sent by TLS peer, not intermediate: /C=DE/O=Forschungszentrum Dresden-Rossendorf e.V./OU=Informationstechnologie/CN=FZD-CA - G02/emailAddress=ra@fzd.de
2018-12-10 13:14:28,576 [pool-8-thread-1] DEBUG d.v.greenfield.baseapp.network.j - Not importing certificate sent by TLS peer, not intermediate: /C=DE/O=DFN-Verein/OU=DFN-PKI/CN=DFN-Verein PCA Global - G01
2018-12-10 13:14:28,581 [pool-8-thread-1] DEBUG d.v.greenfield.baseapp.network.j - Not importing certificate sent by TLS peer, not intermediate: /C=DE/O=Deutsche Telekom AG/OU=T-TeleSec Trust Center/CN=Deutsche Telekom Root CA 2
2018-12-10 13:14:28,846 [pool-8-thread-1] DEBUG d.v.greenfield.baseapp.network.j - Certificate /C=DE/ST=Sachsen/L=Dresden/O=Helmholtz-Zentrum Dresden - Rossendorf e. V. (HZDR)/OU=FKTI/CN=cg.hzdr.de is trusted
2018-12-10 13:14:29,064 [pool-8-thread-1] INFO  de.virtual.solution.spim.firebase.a - Manual detection of server URL failed, attempting auto-discover: The request failed. The request failed. The remote server returned an error: (404)Not Found
2018-12-10 13:14:29,089 [main] TRACE de.virtual.solution.spim.core.lock.b - MDM LOCK MECHANISM: ACTIVITY RESUMED de.virtual.solution.spim.core.ui.WorkspaceActivity
2018-12-10 13:14:29,157 [main] DEBUG d.v.s.spim.core.controller.a.a - Checking the license X days cycle...
2018-12-10 13:14:29,158 [main] DEBUG d.v.s.spim.core.controller.a.a - Checking if the license is expired...
2018-12-10 13:14:29,259 [main] TRACE d.v.spim.securityinterface.impl.q - Reading key from storage
2018-12-10 13:14:29,260 [main] TRACE d.v.spim.securityinterface.impl.q - Transferring key into byte[]
2018-12-10 13:14:29,394 [com.android.emailcommon.provider.Mailbox:__eas6658677930389[22880629580672]] INFO  com.android.exchange.EasSyncService - Start sync for Type: 68, Mailbox: __eas6658677930389
2018-12-10 13:14:29,850 [main] TRACE de.virtual.solution.spim.core.lock.b - MDM LOCK MECHANISM: ACTIVITY RESUMED com.android.email.activity.EmailActivity
2018-12-10 13:14:29,867 [main] TRACE d.v.spim.securityinterface.impl.q - Reading key from storage
2018-12-10 13:14:29,868 [main] TRACE d.v.spim.securityinterface.impl.q - Transferring key into byte[]
2018-12-10 13:14:29,928 [main] INFO  de.virtual.solution.spim.core.lock.b - SecureEmail has been unblocked by the administrator.
2018-12-10 13:14:30,121 [Thread-26] TRACE de.virtual.solution.spim.c.b - Registering Mailbox with ID <8> and type <0x0>
2018-12-10 13:14:30,257 [com.android.emailcommon.provider.Mailbox:0:1322470[22881474360248]] INFO  com.android.exchange.EasSyncService - Start sync for Type: 0, Mailbox: 0:1322470
2018-12-10 13:14:30,270 [com.android.emailcommon.provider.Mailbox:0:1322470[22881474360248]] INFO  com.android.exchange.EasSyncService - (1858/0/Inbox) Enter sync loop with variables: mStop -> false, moreAvailable -> true, hasPendingRequests -> false
2018-12-10 13:14:30,271 [com.android.emailcommon.provider.Mailbox:0:1322470[22881474360248]] INFO  com.android.exchange.EasSyncService - (1858/0/Inbox) Send sync for Email with syncKey {359673176}15137
2018-12-10 13:14:30,315 [com.android.emailcommon.provider.Mailbox:0:1322470[22881474360248]] INFO  com.android.exchange.EasSyncService - (1858/0/Inbox) Execute HTTP call to the server. Timeout: 30000
2018-12-10 13:14:30,438 [AsyncTask #1] INFO  d.v.greenfield.baseapp.network.d - Setting TLS to relaxed mode
2018-12-10 13:14:30,473 [AsyncTask #1] INFO  d.v.greenfield.baseapp.network.d - Setting TLS to relaxed mode
2018-12-10 13:14:30,501 [main] INFO  de.virtual.solution.spim.core.k - mailer module: updating root ca list settings
2018-12-10 13:14:30,502 [main] INFO  de.virtual.solution.spim.core.k - setting up MDM S/MIME certificate
2018-12-10 13:14:30,505 [pool-7-thread-1] DEBUG d.v.s.s.c.RootCaListSettingUpdater - mailer module: root CA list settings update result: NO_NEED_TO_UPDATE
2018-12-10 13:14:30,508 [pool-7-thread-1] DEBUG de.virtual.solution.spim.core.k - NO_NEED_TO_UPDATE
2018-12-10 13:14:30,531 [main] DEBUG d.v.s.s.c.MDMSMIMECertificateSettingsManager - mailer module: certificate settings update result : UNABLE_TO_SETUP UNABLE_TO_SETUP
2018-12-10 13:14:30,562 [main] INFO  de.virtual.solution.spim.core.k - mailer module: updating root ca list settings
2018-12-10 13:14:30,563 [main] INFO  de.virtual.solution.spim.core.k - setting up MDM S/MIME certificate
2018-12-10 13:14:30,566 [pool-7-thread-1] DEBUG d.v.s.s.c.RootCaListSettingUpdater - mailer module: root CA list settings update result: NO_NEED_TO_UPDATE
2018-12-10 13:14:30,566 [pool-7-thread-1] DEBUG de.virtual.solution.spim.core.k - NO_NEED_TO_UPDATE
2018-12-10 13:14:30,584 [main] DEBUG d.v.s.s.c.MDMSMIMECertificateSettingsManager - mailer module: certificate settings update result : UNABLE_TO_SETUP UNABLE_TO_SETUP
2018-12-10 13:14:30,587 [main] INFO  de.virtual.solution.spim.core.k - mailer module: updating root ca list settings
2018-12-10 13:14:30,587 [main] INFO  de.virtual.solution.spim.core.k - setting up MDM S/MIME certificate
2018-12-10 13:14:30,590 [pool-7-thread-1] DEBUG d.v.s.s.c.RootCaListSettingUpdater - mailer module: root CA list settings update result: NO_NEED_TO_UPDATE
2018-12-10 13:14:30,590 [pool-7-thread-1] DEBUG de.virtual.solution.spim.core.k - NO_NEED_TO_UPDATE
2018-12-10 13:14:30,608 [main] DEBUG d.v.s.s.c.MDMSMIMECertificateSettingsManager - mailer module: certificate settings update result : UNABLE_TO_SETUP UNABLE_TO_SETUP
2018-12-10 13:14:30,624 [main] INFO  de.virtual.solution.spim.core.k - mailer module: updating root ca list settings
2018-12-10 13:14:30,624 [main] INFO  de.virtual.solution.spim.core.k - setting up MDM S/MIME certificate
2018-12-10 13:14:30,629 [pool-7-thread-1] DEBUG d.v.s.s.c.RootCaListSettingUpdater - mailer module: root CA list settings update result: NO_NEED_TO_UPDATE
2018-12-10 13:14:30,629 [pool-7-thread-1] DEBUG de.virtual.solution.spim.core.k - NO_NEED_TO_UPDATE
2018-12-10 13:14:30,647 [main] DEBUG d.v.s.s.c.MDMSMIMECertificateSettingsManager - mailer module: certificate settings update result : UNABLE_TO_SETUP UNABLE_TO_SETUP
2018-12-10 13:14:31,210 [com.android.emailcommon.provider.Mailbox:0:1322470[22881474360248]] INFO  com.android.exchange.EasSyncService - (1858/0/Inbox) HTTP call done returned with 200
2018-12-10 13:14:31,218 [com.android.emailcommon.provider.Mailbox:0:1322470[22881474360248]] INFO  com.android.exchange.EasSyncService - (1858/0/Inbox) Start parsing response from the server
2018-12-10 13:14:31,261 [com.android.emailcommon.provider.Mailbox:0:1322470[22881474360248]] INFO  com.android.exchange.EasSyncService - (1858/0/Inbox) Parsing is done, nothing more available
2018-12-10 13:14:31,286 [com.android.emailcommon.provider.Mailbox:0:1322470[22881474360248]] INFO  com.android.exchange.EasSyncService - (1858/0/Inbox) Sync is done, return code 0
2018-12-10 13:14:31,681 [main] WARN  de.virtual.solution.spim.core.lock.e - Unexpected activity count: 3
2018-12-10 13:14:31,689 [main] TRACE de.virtual.solution.spim.core.lock.b - MDM LOCK MECHANISM: ACTIVITY RESUMED de.virtual.solution.spim.core.ui.WorkspaceActivity
2018-12-10 13:14:31,749 [main] DEBUG d.v.s.spim.core.controller.a.a - Checking the license X days cycle...
2018-12-10 13:14:31,750 [main] DEBUG d.v.s.spim.core.controller.a.a - Checking if the license is expired...
2018-12-10 13:14:31,765 [main] TRACE de.virtual.solution.spim.core.lock.e - Activity destroyed: com.android.email.activity.Welcome
2018-12-10 13:14:31,768 [main] TRACE de.virtual.solution.spim.core.lock.e - Activity destroyed: de.virtual.solution.spim.core.ui.WorkspaceActivity
2018-12-10 13:14:32,146 [main] INFO  de.virtual.solution.spim.core.lock.b - SecureEmail has been unblocked by the administrator.
2018-12-10 13:14:32,570 [AsyncTask #2] INFO  d.v.greenfield.baseapp.network.d - Setting TLS to relaxed mode
2018-12-10 13:14:32,579 [main] INFO  de.virtual.solution.spim.core.k - mailer module: updating root ca list settings
2018-12-10 13:14:32,579 [main] INFO  de.virtual.solution.spim.core.k - setting up MDM S/MIME certificate
2018-12-10 13:14:32,583 [pool-7-thread-1] DEBUG d.v.s.s.c.RootCaListSettingUpdater - mailer module: root CA list settings update result: NO_NEED_TO_UPDATE
2018-12-10 13:14:32,584 [pool-7-thread-1] DEBUG de.virtual.solution.spim.core.k - NO_NEED_TO_UPDATE
2018-12-10 13:14:32,606 [main] DEBUG d.v.s.s.c.MDMSMIMECertificateSettingsManager - mailer module: certificate settings update result : UNABLE_TO_SETUP UNABLE_TO_SETUP
2018-12-10 13:14:32,622 [main] INFO  de.virtual.solution.spim.core.k - mailer module: updating root ca list settings
2018-12-10 13:14:32,622 [main] INFO  de.virtual.solution.spim.core.k - setting up MDM S/MIME certificate
2018-12-10 13:14:32,626 [pool-7-thread-1] DEBUG d.v.s.s.c.RootCaListSettingUpdater - mailer module: root CA list settings update result: NO_NEED_TO_UPDATE
2018-12-10 13:14:32,626 [pool-7-thread-1] DEBUG de.virtual.solution.spim.core.k - NO_NEED_TO_UPDATE
2018-12-10 13:14:32,642 [main] DEBUG d.v.s.s.c.MDMSMIMECertificateSettingsManager - mailer module: certificate settings update result : UNABLE_TO_SETUP UNABLE_TO_SETUP
2018-12-10 13:14:32,710 [main] TRACE de.virtual.solution.spim.core.lock.b - MDM LOCK MECHANISM: ACTIVITY RESUMED de.virtual.solution.spim.core.ui.WorkspaceActivity
2018-12-10 13:14:32,766 [main] DEBUG d.v.s.spim.core.controller.a.a - Checking the license X days cycle...
2018-12-10 13:14:32,768 [main] DEBUG d.v.s.spim.core.controller.a.a - Checking if the license is expired...
2018-12-10 13:14:32,775 [main] TRACE de.virtual.solution.spim.core.lock.e - Activity destroyed: com.android.email.activity.EmailActivity
2018-12-10 13:14:32,942 [main] INFO  d.v.solution.spim.common.utils.c - running release build
2018-12-10 13:14:32,978 [main] TRACE de.virtual.solution.spim.core.lock.b - MDM LOCK MECHANISM: ACTIVITY RESUMED de.virtual.solution.spim.settings.SettingsActivity
2018-12-10 13:14:33,290 [main] INFO  de.virtual.solution.spim.core.lock.b - SecureEmail has been unblocked by the administrator.
2018-12-10 13:14:33,380 [main] TRACE de.virtual.solution.spim.core.lock.e - Activity destroyed: de.virtual.solution.spim.core.ui.WorkspaceActivity
2018-12-10 13:14:33,766 [AsyncTask #1] INFO  d.v.greenfield.baseapp.network.d - Setting TLS to relaxed mode
2018-12-10 13:14:33,774 [main] INFO  de.virtual.solution.spim.core.k - mailer module: updating root ca list settings
2018-12-10 13:14:33,775 [main] INFO  de.virtual.solution.spim.core.k - setting up MDM S/MIME certificate
2018-12-10 13:14:33,779 [pool-7-thread-1] DEBUG d.v.s.s.c.RootCaListSettingUpdater - mailer module: root CA list settings update result: NO_NEED_TO_UPDATE
2018-12-10 13:14:33,779 [pool-7-thread-1] DEBUG de.virtual.solution.spim.core.k - NO_NEED_TO_UPDATE
2018-12-10 13:14:33,803 [AsyncTask #2] INFO  d.v.greenfield.baseapp.network.d - Setting TLS to relaxed mode
2018-12-10 13:14:33,808 [pool-8-thread-1] ERROR de.virtual.solution.spim.firebase.a - Unable to subscribe to EWS push notifications
 The Autodiscover service couldn't be located.
2018-12-10 13:14:33,813 [main] DEBUG d.v.s.s.c.MDMSMIMECertificateSettingsManager - mailer module: certificate settings update result : UNABLE_TO_SETUP UNABLE_TO_SETUP
2018-12-10 13:14:33,832 [main] INFO  de.virtual.solution.spim.core.k - mailer module: updating root ca list settings
2018-12-10 13:14:33,832 [main] INFO  de.virtual.solution.spim.core.k - setting up MDM S/MIME certificate
2018-12-10 13:14:33,835 [pool-7-thread-1] DEBUG d.v.s.s.c.RootCaListSettingUpdater - mailer module: root CA list settings update result: NO_NEED_TO_UPDATE
2018-12-10 13:14:33,835 [pool-7-thread-1] DEBUG de.virtual.solution.spim.core.k - NO_NEED_TO_UPDATE
2018-12-10 13:14:33,852 [main] DEBUG d.v.s.s.c.MDMSMIMECertificateSettingsManager - mailer module: certificate settings update result : UNABLE_TO_SETUP UNABLE_TO_SETUP
2018-12-10 13:14:33,856 [main] INFO  de.virtual.solution.spim.core.k - mailer module: updating root ca list settings
2018-12-10 13:14:33,856 [main] INFO  de.virtual.solution.spim.core.k - setting up MDM S/MIME certificate
2018-12-10 13:14:33,859 [pool-7-thread-1] DEBUG d.v.s.s.c.RootCaListSettingUpdater - mailer module: root CA list settings update result: NO_NEED_TO_UPDATE
2018-12-10 13:14:33,859 [pool-7-thread-1] DEBUG de.virtual.solution.spim.core.k - NO_NEED_TO_UPDATE
2018-12-10 13:14:33,881 [main] DEBUG d.v.s.s.c.MDMSMIMECertificateSettingsManager - mailer module: certificate settings update result : UNABLE_TO_SETUP UNABLE_TO_SETUP
2018-12-10 13:14:33,894 [main] INFO  de.virtual.solution.spim.core.k - mailer module: updating root ca list settings
2018-12-10 13:14:33,894 [main] INFO  de.virtual.solution.spim.core.k - setting up MDM S/MIME certificate
2018-12-10 13:14:33,897 [pool-7-thread-1] DEBUG d.v.s.s.c.RootCaListSettingUpdater - mailer module: root CA list settings update result: NO_NEED_TO_UPDATE
2018-12-10 13:14:33,898 [pool-7-thread-1] DEBUG de.virtual.solution.spim.core.k - NO_NEED_TO_UPDATE
2018-12-10 13:14:33,923 [main] DEBUG d.v.s.s.c.MDMSMIMECertificateSettingsManager - mailer module: certificate settings update result : UNABLE_TO_SETUP UNABLE_TO_SETUP
2018-12-10 13:14:35,816 [main] TRACE de.virtual.solution.spim.core.lock.b - MDM LOCK MECHANISM: ACTIVITY RESUMED de.virtual.solution.spim.settings.SettingsActivity

 

Best regards,

 

R. Gorek



This thread was automatically locked due to age.
Parents Reply Children