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Web filter sercure start up

Can you help please . Your mobile security app , keeps asking me to enable web filter and secure start up I do as want theses , a few days pass and then asks me to do it again . I have a Nokia 5 phone running Android 8 .

First I thought it was because put the app in hibnate, removed it from the list but still does it . Any ideas to why or is it a bug in app

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0 Gowtham Mani over 6 years ago

Hi kevin sutcliffe,

May I know if you are using the Sophos Mobile Security as a Standalone application or is it managed by Sophos Mobile Control? If it managed, can check if you have got any compliance rule to have these enabled?

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Gowtham Mani over 6 years ago

Hi kevin sutcliffe,

May I know if you are using the Sophos Mobile Security as a Standalone application or is it managed by Sophos Mobile Control? If it managed, can check if you have got any compliance rule to have these enabled?

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 kevin sutcliffe over 6 years ago in reply to Gowtham Mani

Hi thabks for your reply

I'm using it as standalone app .

On Android oero

You enable the settings then the disable themselves .
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0 Gowtham Mani over 6 years ago in reply to kevin sutcliffe

Hi kevin sutcliffe,

Does this happen after a reboot or after any specific action? Also, please check if the secure startup gets turned off on changing accessibility settings.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 kevin sutcliffe over 6 years ago in reply to Gowtham Mani

hi

thank you for your reply ,

it just randomly happens , i can turn it on then phone is left til i next use it unlock the screen and says web filter turned off . then secure start turned off . i will switch them back on few days might pass or few hours ...

phone charges ok and doesn't turn the setting off in accessibility ,

i have just left the settings turned off as more annoying switching back on all the time

many thanks
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0 Gowtham Mani over 6 years ago in reply to kevin sutcliffe

Hi kevin sutcliffe,

Can you also please confirm if the Accessibility service for Sophos is enabled in the mobile device?

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 kevin sutcliffe over 6 years ago in reply to Gowtham Mani

hi i have just checked and yes the accessibility service is enabled on mu phone ,

it has asked me twice this week to switch this back on again etc .
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