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Apple ID Error

Hi!

I'm stumbling my way through getting our MDM all up and running, but I've made good process so far. Android is easy, Apple is a pain. Anyways, I've had mixed results with iOS. The issue I'm having now is whenever I try to push an app out, I will get a message on the iPhone saying the Apple ID cannot be used to make purchases. This is strange, as I have used this Apple ID before to download apps. I did reset the device and re-enrolled it before this message started appearing. I also noticed that I cannot remove the pre-installed apps when I hold onto them, which I could before I reset the device.

Does anyone have any ideas? We are enrolled in Apple Business, and I have created a couple of accounts in there to test out. I have other things I want to get working (Like home screen configurations and some other things), but this is more important. Any help is appreciated!

Thanks!



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Parents Reply
  • Hi Andrew,

    according to this Apple website Managed Apple IDs App Store purchasing seems to be disabled.

    To maintain a focus on education, these services are disabled for Managed Apple IDs: 

    • App Store purchasing
    • iTunes Store purchasing
    • HomeKit connected devices
    • Apple Pay
    • Find My iPhone
    • Find My Mac
    • Find My Friends
    • iCloud Mail
    • iCloud Keychain
    • FaceTime (this is off by default, but your institution can turn it on)
    • iMessage (this is off by default, but your institution can turn it on)

    https://support.apple.com/en-au/ht205918

    Maybe this is the root cause of the issue?

    Best regards

    Stefan

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