Apple ID Error

Oh, here's a screenshot of the message:

Hi Andrew,

is the Apple ID in question maybe a Managed Apple ID?

Or is there maybe something wrong with the configured payment methods?

This error message does not come from Sophos Mobile and is completely triggered by iOS.

Best regards
Stefan

The Apple ID is a Managed Apple ID. That notification pops up after signing into the iPhone for the first time. In the App Store, the Get button for every app (Paid and Unpaid) is grayed out.

Hi Andrew,

according to this Apple website Managed Apple IDs App Store purchasing seems to be disabled.

To maintain a focus on education, these services are disabled for Managed Apple IDs: 

• App Store purchasing
• iTunes Store purchasing
• HomeKit connected devices
• Apple Pay
• Find My iPhone
• Find My Mac
• Find My Friends
• iCloud Mail
• iCloud Keychain
• FaceTime (this is off by default, but your institution can turn it on)
• iMessage (this is off by default, but your institution can turn it on)

https://support.apple.com/en-au/ht205918

Maybe this is the root cause of the issue?

Best regards

Stefan

Good morning Stefan,

That might have something to do with it, but we aren't using Apple Education, we are using Apple Business. It seems like some of those features are on by default, but I turned them off in our Sophos MDM / DEP enrollment. I didn't see an option though for restricting app installations, so I'm not sure why it isn't allowing it.

Hi, is there anymore information on this?

Hello Andrew Kapsch,

you can find a document here: https://beta.business.apple.com/static/docs/beta.pdf

But it looks like, you cant "buy" any Apps (free or paid) with a managed AppleID. You can use Apple VPP and buy apps.

After this you need to configure the option "assign apps to device". 

Now the user can go into the Sophos Mobile Control App -> Apps. If he press install, the server assign the app to the device.

Best regards