This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Is Sophos Central MDM solution having issues? Unable to enroll any users.

Since Friday, we have been unable to enroll any users in Sophos Central MDM. Support has been spotty and some techs suggest that we just need to "wait" and another this morning said that it may be an issue. Is anyone else having this issue?

This thread was automatically locked due to age.

0 Josh over 6 years ago

Status Page shows no issues - but clearly there is: https://centralstatus.sophos.com/

Can anyone verify that they can or can not enroll a mobile device?
Cancel
Vote Up 0 Vote Down

Cancel
+1 Josh over 6 years ago

The issue appears to be corrected. It had been down since Friday AM. It is now currently working again.
Cancel
Vote Up 0 Vote Down

Cancel
0 APS Service Desk over 6 years ago in reply to Josh

Still having problems with a completely new registration not being able to finish the Secure Email portion even though the Mobile Control app shows as green. One device/user that was registered before was completely deleted and setup with an iOS container was able to get email but a completely new registration is still stalling.
Cancel
Vote Up 0 Vote Down

Cancel
0 Josh over 6 years ago in reply to APS Service Desk

I did test this as well. I took at iPhone and registered with Secure email. It was able to install without issues via the QR code. I was able to open the Secure Email app and see email.

Regarding you comment about things being different - We did notice several changes in the application. Our Help Desk users now have less icons available to them and now not able to add users at all. (no add icon available in widgets) Admins can still add, but continue to find things that have changed. MacOS was enabled without assistance.

We are reviewing the entire setup to see what else may have been changed without knowledge.

Support Tickets have been opened with this information.
Cancel
Vote Up 0 Vote Down

Cancel
0 APS Service Desk over 6 years ago in reply to Josh

The person who was working before and deleted got the email right away on a new Mobile Control + Secure Email iOS apps install (after the device registration was newly done over after the device was deleted.

The completely new person got the Control portion setup (with the QR code) but it is just spinning/registering/setting up after the email password is entered in the Secure Email app for 5+ minutes before we gave up.
Cancel
Vote Up 0 Vote Down

Cancel
0 APS Service Desk over 6 years ago

Remote problems appear to be the culprit still, yielding the following error, 2 minutes after putting in their email password into Sophos Secure Email:

"Error: Server is currently unable to handle this request to temporary overload or maintenance of the server. (AS111)"
Cancel
Vote Up 0 Vote Down

Cancel
0 APS Service Desk over 6 years ago in reply to APS Service Desk

It was preceded by the dotted spinner: "Please wait...setting up your email account"
Cancel
Vote Up 0 Vote Down

Cancel
0 APS Service Desk over 6 years ago in reply to APS Service Desk

This was a problem at our end at with ActiveSync setting.
Cancel
Vote Up 0 Vote Down

Cancel