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Sync Errors and Log Errors

Hi All,

We've recently gotten our client list updated with keys and the like. I'm noticing a consistent "Error in synching" message on the Computers tab. Also, the Plugin Logs look to be struggling, possibly? Just want to try to offer up things as I notice them. Super excited about the plug-in and will help in any way.

Many thanks,

Chris

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0 Candace Kochosky over 4 years ago

We're also very excited about this, but unfortunately I'm seeing the same things on ours. We've only been running it for about 3 hours and we've got 2000 errors. Our server seems to also be struggling a little when this plugin is working.

Candace
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0 Elias Collins - Sophos Product Management over 4 years ago

Hey folks, thanks for your input. The application can error for a number of reasons, some of them being;

403: Generally related to a trial tenant where we don't allow API functionality for trials

429: Too many request from the application

While this is still a brand new application, I'd say the best thing to do is grab the audit logs and send them to me in a private message. I can then advise directly on our use case and if it's expected behavior, or a bug.
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0 ChristianHopkins over 4 years ago in reply to Elias Collins - Sophos Product Management

OK. Will do. I don't see anything working outside of what you describe, so I'm in good shape. If I notice anything out of the ordinary I'll pack up the logs and send. Many thanks
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