Blank screens

I am getting a blank screen for the Overview page, but actually get logged out if I try any of the other pages. I am running .26 and will be updating to .27 this weekend, so a restart may clear things up.

Hi Greg, were you able to create your API service principle by following our API Getting Started Guide, and enter it into the settings tab?  If so, was it able to validate the client ID and Secret, or does it give an error?

Hi Joe, please feed back if the issue persists after upgrade and reboot and we can dig into it further if necessary.  Can you also confirm you are able to authenticate to the plugin using the Sophos Central API credentials in my post back to Greg?

Can't get to the setting screen as trying to access the Sophos menu logs me out. I'll know more over the weekend after the update.

No longer getting logged out. But, any screen under the Sophos area takes minutes to display. And when I go to the Deployment screen and click Next, it immediately has a spinner below the upload box that eventually says "Something went wrong. Please try again later". If I then choose my CSV files and tell it to upload, it goes through the same spinning and error message.

We can do more diagnosis during the week.

Found that the plugin seems to only work correctly in Chrome. When I was using IE I got the blank screens. When I tried Firefox I was logged out of VSA like Joe mentioned.

Thank you for the feedback Greg, so are you up and running now in Chrome?  It is our intention to also fully support this with Firefox as well.  I'll take this back to the team to ensure we correct that.

Hi Joe, thanks for feeding back.  It seems we're getting closer, but still have a few hurdles to overcome.  Can you confirm the browser you are using?

I normally use Firefox. I just switched to Chrome and it works better. Still getting errors trying to upload the CSV, but I know that since we have commas in company names, the CSV isn't well formed. I'll go hand edit to fix that and see if that fixes things.

Fixing the CSV now causes it to take much longer to fail with the "Something went wrong" error. Neither Mac nor Windows CSV will upload. I tried stripping the Windows down to a single tenant and still no luck. I am seeing some content in Endpoints and Tenants, so the API seems to be working. And now that I have the API setup, Firefox seems to be working.