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Please be aware that only the latest Kaseya VSA Plugin supports Windows 11 and Windows Server 2022 operating systems.

The latest plugin has been released today and is available here - Download.

To update the current plugin to the latest one, please rerun the latest *.vsaz file in the Third Party – Install Application wizard.

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  • in reply to Thomas Kehraus1

    Hi Thomas,
    Have you tried the troubleshooting instructions from the Kaseya integration page? (community.sophos.com/.../sophos-integration-with-kaseya-vsa)

    Issue: You are presented with an error on installation stating there is a conflict, SSL, or generic error.

    1. Validate the SSL certificate on the VSA server is installed and adheres to minimum standards
      1. 3rd party generated and validated certificate with minimum bit length of 2048, and supporting a minimum version of TLS 1.3
    2. The  VSA server is not missing the SSL intermediate cert chain.
      1. We recommend using the SSL checker website from the VSA server to validate and get the intermediate certs installed? 
      2. here is a Microsoft KB article on installing intermediate certs into IIS to save you some hunting.
    3. Your firewall is blocking the communication from our production environment. 
      1. Open traffic to and from kaseya.int100fra.ctr.sophos.com to and from your VSA server.
      2. Ensure the following IP Addresses are whitelisted - 18.159.54.20 , 3.123.181.234 , 52.59.169.88
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