Update available for Kaseya VSA Plugin

We have the same issue.

We get the following error when trying to import the plugin:

"An error occurred during app installation. Object reference not set to an instance of an object."

We are using VSA on-premise with the latest patch.

I've tried all the troubleshooting actions listed and contacted support but was redirected to PS...

Other plugin installations are possible.

Is there something we missed?

Hi Thomas,
Have you tried the troubleshooting instructions from the Kaseya integration page? (community.sophos.com/.../sophos-integration-with-kaseya-vsa)

Issue: You are presented with an error on installation stating there is a conflict, SSL, or generic error.

1. Validate the SSL certificate on the VSA server is installed and adheres to minimum standards
   1. 3^rd party generated and validated certificate with minimum bit length of 2048, and supporting a minimum version of TLS 1.3
2. The  VSA server is not missing the SSL intermediate cert chain.
   1. We recommend using the SSL checker website from the VSA server to validate and get the intermediate certs installed? 
   2. here is a Microsoft KB article on installing intermediate certs into IIS to save you some hunting.
3. Your firewall is blocking the communication from our production environment. 
   1. Open traffic to and from kaseya.int100fra.ctr.sophos.com to and from your VSA server.
   2. Ensure the following IP Addresses are whitelisted - 18.159.54.20 , 3.123.181.234 , 52.59.169.88

We are still not able to install this plugin.

The failure is the same: Registration Server response: Conflict

(On-Premise VSA installation)

yes sure - thank you