Multiple issues in Central

Thank you for reaching out to us. 

As of now, we have an outage on Sophos Central, and you won't be able to receive SMS for MFA after you authenticate. However, I'm unsure if the one you're experiencing is related to the issue or isolated. I'll keep you posted once the issue is fixed, and I would like you to let us know if you're still facing the issue. Until the issue is fixed, you may be having problems logging into your central.

Thanks Glenn - I can see the MFA issue when logging in, but once in, the console is still empty - no products, no devices, no Account Health Check etc.  I'll log a call with Support, see what they say.

Thanks Glenn - I can see the MFA issue when logging in, but once in, the console is still empty - no products, no devices, no Account Health Check etc.  I'll log a call with Support, see what they say.

Hello Justin, 

Thank you for your reply. Can you confirm when your license will expire? Based on what you've described, the issue may caused by license expiration. 

Can you also drop me a DM for the list of your licenses so I can validate this?

Hi Glenn, 

I think you're right, and I've opened a support call (07266766) - I can see our current licenses in the Enterprise Admin console that expire in 2025, but when i allocate them to the sub-estate, I get a big green tick that its done, but nothing changes. 

We had a previous call #07200752 with the original license not appearing, and were assured at the time they would tick over automatically, but i guess not.

regards,

Justin

Thank you Justin for your confirmation. I have checked the case you've shared. The assigned engineer has already requested that this case be moved to our Customer Care team so they can check the license issue.

Kindly expect an email or call from our Customer Care team to assist you further with this case. 

If you have more concerns related to our products, feel free to reach us any time. 

Have a good day ahead