We can no longer access the dashboard

Thank you for reaching out to the community forum.

Have you tried to access it via another web browser or incognito? Was the result still the same?

Different browser, different PC, different IP network. The problem persists.

Hello Chriz, 

I have dropped you a DM to ask more details regarding this issue that you're currently facing.

Thank you, where do I have to answer?

FWIW, just tried our Central Partner portal access (I know it was working earlier in the week).  While I can log in, I get no customers, licenses, etc. in the view, the arrows just spin.  I think there's a serious issue here.

Edit:  After a couple of minutes and a few reloads it did finally come up.  Very sluggish compared to earlier this week.

Hello Chriz,

I appreciate your patience in working with us on this concern. It appears that the issue you faced upon accessing the partner portal is an isolated issue, which you confirmed that it got solved after you spoke to one of our Customer Care team via chat session by resetting your account's password. 

The telephone hotline has reset our account. It has to do with the Sophos migration. In detail, the problem occurs if you have used Id.Sophos.com. You should now use Partners.Sophos.com.

The sluggishness issue I reported earlier seems to have mostly gone away.  probably a slowdown in the cloud, etc.

No, the password was the same. The account was reset differently.