have a Partner's account but every time i try to login with my Sophos Id and claim my Firewall in the Partner's Dashboard. It always give me this error after I sign in:

Hi cobranet,

Thanks for reaching out to the Sophos Community Forum. 

I'd suggest raising a support case with our Customer Care team. I suspect there may be a conflicting customer record, which may be causing issues with firewall registration. 

A case can be opened from the Sophos Support Portal, or by calling our regional support phone numbers. 

Hi cobranet,

Thanks for reaching out to the Sophos Community Forum. 

I'd suggest raising a support case with our Customer Care team. I suspect there may be a conflicting customer record, which may be causing issues with firewall registration. 

A case can be opened from the Sophos Support Portal, or by calling our regional support phone numbers.