Added tags
[edited by: Gladys at 8:09 AM (GMT -8) on 20 Nov 2023]
Hi cobranet,
Thanks for reaching out to the Sophos Community Forum.
I'd suggest raising a support case with our Customer Care team. I suspect there may be a conflicting customer record, which may be causing issues with firewall registration.
A case can be opened from the Sophos Support Portal, or by calling our regional support phone numbers.