CM missing mail and application reporting functions in firewall tab.

Hi folks,

I know this should have been commented on during the EAP and I missed the opportunity.

I was exploring the firewall reporting after having had a fix applied to my CM account earlier today and found that there is no email or application reporting in the firewall reports tab.

Please advise how an XG user is to see what is happening while using CM. Currently they have to swap back and forward between the XG GUI - logviewer for mail and application reporting and CM for the detailed reports on other items not available in XG logviewer.

Ian

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[edited by: Gladys at 12:50 AM (GMT -7) on 2 Nov 2023]

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0 Erick Jan over 1 year ago

Hi Ian,

Thank you for sharing the information.

We'll have this further checked with our internal team. Also, would it be possible to share a screenshot?

And is the applied fix done with a Support Engr? Can I also have the case number in case it has one? Thank you.

Erick Jan
Community Support Engineer | Sophos Technical Support
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0 rfcat_vk over 1 year ago in reply to Erick Jan

Hi Erick,

not sure how to send a screenshot of nothing?

Case - CFR-3456

Regards

Ian

Corrected typing errors. Not sure about this keyboard, so many odd or missed characters. It is fairly new.

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 Erick Jan over 1 year ago in reply to rfcat_vk

Hi Ian,

Kindly disregard the screenshot. Thank you for the information. Will keep you posted.

Erick Jan
Community Support Engineer | Sophos Technical Support
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0 Erick Jan over 1 year ago in reply to rfcat_vk

Hi Ian,

Kindly disregard the screenshot. Thank you for the information. Will keep you posted.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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