VPN Disconnect Alerts

Hello Lonnie,

Good day and thanks for reaching out to Sophos Community, 

Are these Email Alerts? If it is you may disable this by creating a custom email alert on Sophos Central under Global Settings > Configure email alerts > Custom Rule > Then create "Set by Category" and uncheck the Category "Connectivity" Proudct Affected: "Firewall"

Otherwise, if these are from Alerts tab, And iff you want to just stop the alerts or add some control for these, This should be a feature request you may get in touch with you local Sales Engineer/Account Manager or you you can use the in-product feedback feature on the top right corner of your Central Dashboard > Help > Give Feedback 

Many thanks for your time and patience and thank you for choosing Sophos.

Cheers,

Hi Raphael,

They are both Email Alerts & also from the Alerts tab in Sophos Partnern(SP) & Central Admin (CA).

Raphael Alganes said:

Are these Email Alerts? If it is you may disable this by creating a custom email alert on Sophos Central under Global Settings > Configure email alerts > Custom Rule > Then create "Set by Category" and uncheck the Category "Connectivity" Proudct Affected: "Firewall"

This can't be done in CA as they are managed in SP...but anyhow, In SP...Settings & Policies...Configure Email Alerts...Set by Category, I do see the Connectiviity...Firewall check box. But does this control all connectivity alerts for the FW? I DO still want to see alerts for FW & Site to Site VPN disconnects or other FW connectivity alerts. I just don't want to see Client VPN disconnects.

At each XG Firewall, there are notification settings: System Services...Notification list...VPN, there are settings for email notifications for controlling some types of VPN messages. In my case, most are L2TP / IPSec connections and there is nothing there for that type:

I believe I had put in a feature request as I have been experiencing this ever since I started with Sophos FWs...probably about 4 / 5 years ago. Sophos doesn't seem to think that being annoyed every day, multiple times a day is important enough to add it.

Thought that by now with all the changes to SP & CA, that maybe in was incorporated there.
I will use the Feedback link you suggested.

Thanks
Lonnie

Hi Raphael,

They are both Email Alerts & also from the Alerts tab in Sophos Partnern(SP) & Central Admin (CA).

Raphael Alganes said:

Are these Email Alerts? If it is you may disable this by creating a custom email alert on Sophos Central under Global Settings > Configure email alerts > Custom Rule > Then create "Set by Category" and uncheck the Category "Connectivity" Proudct Affected: "Firewall"

This can't be done in CA as they are managed in SP...but anyhow, In SP...Settings & Policies...Configure Email Alerts...Set by Category, I do see the Connectiviity...Firewall check box. But does this control all connectivity alerts for the FW? I DO still want to see alerts for FW & Site to Site VPN disconnects or other FW connectivity alerts. I just don't want to see Client VPN disconnects.

At each XG Firewall, there are notification settings: System Services...Notification list...VPN, there are settings for email notifications for controlling some types of VPN messages. In my case, most are L2TP / IPSec connections and there is nothing there for that type:

I believe I had put in a feature request as I have been experiencing this ever since I started with Sophos FWs...probably about 4 / 5 years ago. Sophos doesn't seem to think that being annoyed every day, multiple times a day is important enough to add it.

Thought that by now with all the changes to SP & CA, that maybe in was incorporated there.
I will use the Feedback link you suggested.

Thanks
Lonnie