i am unable to reset password for sophos central

i am not able to reset password for sophos central, i become to pin when i ask for reset password, after i enter the code i become the message identity is confirmed u can set a new password and when i set the new password i become a error authentification failure.... any ideea i try it from multiple browsers and is not working at all

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[edited by: GlennSen at 8:03 AM (GMT -8) on 12 Mar 2023]
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