i am unable to reset password for sophos central

Do you have an Central Account created for this Email? Because this could be also an indicator, your account is not created. 

If you try to setup an trial here, you will get an registration account to setup your Datacenter, this will show you, that your account was not setup: www.sophos.com/.../free-trial

Hi guys, I'm having the same issue and for some reason my support account is also not there. I had to re-register for it and waiting for it to be active. It seems there have been some changes in the way customers can approach Sophos support. Anyway any suggestions to sort this issue out?

Hi SpeakData Admin ,

Are you referring to Sophos Central or Sophos Support Portal? If you're trying to reach support, then I believe it's for the Sophos Support Portal Registration.

You'll only need to do this once to link your Sophos ID to your Support Contact record. Only after being registered is when you can sign in and create a support case with our team. For instances when urgent support is needed, you can also reach our Support Team by phone.

Hi Gladys, I am having the same problem. I'm trying to log into central.sophos.com to register my new license. I am using forgot password, receive a verification code, verify the code then change password and get the same error as above.

If I try to create a new account it says that the account already exists.

Any idea?

Thanks, Nik

Hello Nik,

For the issue that you're currently facing I would suggest you reach our Customer Care team as they suit best for this kind of issue. You can reach them Via chat or call via our support portal.  

I have experienced the same issue with password candidate with 16 characters of upper and lower case of alphabet + number + *punctuation*, and successfully reset with one without punctuations.

In CLI words, `pwgen -y 16` failed, and `pwgen 16` succeeded.