I have register and try to login but fail
I say password forget i get code enter and new password also fail.
What is here the problem?
I suggest opening a support case with our Customer Care team to assist you with this, as there may be a problem with the account creation process.
You can do so either from the support portal, or by reaching out using the regional phone numbers listed under "For Critical Cases" on the following page.- support.sophos.com
So, just to verify, they are having issues logging in, so you send them to a place where they have to login? You want them to login to get help with not being able to login. Does that really make any sense?