Allow Applications

I want to allow an application which are detected with Sophos central, but in the event details tab is not showing allow applications option. even though when I allow the detected path from global settings allow applications then the application is not removed from my pc but agent not allow to installed the application.

events details event details

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[edited by: GlennSen at 5:19 AM (GMT -8) on 27 Jan 2023]

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Gladys over 1 year ago in reply to ab awal +2

Hi ab awal , This detection type could be because of some specific operations observed during the application installation. You may try to apply the guidance in the following article and see if it helps…

0 GlennSen over 1 year ago

Thank you for reaching the community forum.

Have you by any chance added all necessary components of this application to the exclusion list, not just the path where the application resides?

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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0 ab awal over 1 year ago in reply to GlennSen

I am just added detection path in application allow list
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0 Gladys over 1 year ago in reply to ab awal

Hi ab awal ,

This detection type could be because of some specific operations observed during the application installation. You may try to apply the guidance in the following article and see if it helps:

Stop detecting an exploit

Gladys Reyes

Global Community Support Engineer
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