Hi, when I try to manage my quarantined emails in Sophos Central all i get is a blank white screen and a Sophos Self service icon in the top left corner, i have tried multiple browsers, edge, chrome and firefox and they all do the same. When it first tries to load it shows a few black menu bars then refreshes and they disappear.
Any help please.
Paul Critchley Thank you for posting in the Community. I am assuming that you are talking about the Self Service Portal.
Please try the following:
1. Clear the cache of the browser, close all windows, and try logging in again.
2. Try on a different device using a different provider. Preferably outside of the regular network you usually access the portal.
If you are still seeing the same result, I would recommend getting a case created in https://support.sophos.com/
Another observation that can be provided to the engineer is if this only affects your user or all of the users within the Central account.