Getting logged out of Central/Partner/Training so very frequently

I can understand wanting to log people off when they are idle.  But this is just too much. 

If' I'm logged into a firewall via Central, reading an article and a competitor's firewall trying to address an issue between the two, it's not unusual that I get logged out of the firewall after about 15 minutes.  This is way too aggressive to be functional.


It's not unusual to be WORKING in Central and get logged out anyway.

 Sophos Central dashboard logoff 


Being repeatedly logged out of Sophos Central 


When I'm in a Sophos Training (I just finished Central Architect), I'll finish up the module, close it and find I am logged out of the training portal, have to log back into the Partner portal, go to training, search for the course I'm enrolled in, select the-self paced option, Open the course, open the next module. This is really not fun when you have to do this OVER and OVER.


When I'm logged into Central, managing a client, and I'm logged out, I'm at a login screen but I cannot login there as I don't have permissions to something.  I have to start the entire partner login process all over again. This is apparently a known issue with Central.  But maybe it's fixed in Central v4.0 - Cool thing happened today is when I tried to log back into to an expired Central login, it simply prompted for my MFA token. After months of dealing with this, I hope this is the permanent fix for this.


https://support.sophos.com/support/s/article/KB-000036097?language=en_US

CPLAT-36762 where logging in gets you a text screen and you have to clear your cache used to be really common, but now it's only "not uncommon"


This is brutal Sophos.  What can be done about the portal usability?



Edited TAGs
[edited by: Gladys at 2:30 PM (GMT -8) on 16 Jan 2023]
  • Hi DavidSain,

    Thanks for reaching out to the Sophos Community Forum. 

    I can understand your frustration. If you are being logged out earlier than expected from the Sophos Partner Dashboard (Central), I'd suggest opening a support case so that this can be looked into. The default timeouts are mentioned in the article below. 
    - Sophos Central Admin/Enterprise/Partner Dashboards: Expected (and unexpected) auto sign-out behavior information

    What you mentioned below is the intended behaviour. A bug was closed out in early December, which returned this functionality to normal.

    Cool thing happened today is when I tried to log back into to an expired Central login, it simply prompted for my MFA token. After months of dealing with this, I hope this is the permanent fix for this.

    The Sophos Partner Portal does not follow the same timeouts in this article, allow me some time to inquire internally to get more information on this for you. 

    If you have suggestions on any improvements you'd like to see made to the portal, I'd suggest submitting a feature request. You can do this by reaching out to your Sophos Account Manager. I will follow up with you via PM to share additional information. 

    Kushal Lakhan
    Global Community Support Engineer
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