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Intercept X License Subscription

Hongbo Xia

Hi team,

We subscribed to Intercept X on sophos central. The initial purchase authorization date was January 6, 2021. Recently, we renewed the license, as shown in the figure below.

Then, if after December 17, 2022, will the newly renewed license take effect immediately? At present, the renewal has been successful on the central platform (as shown in the red box in the figure below). If automatic renewal cannot be performed, will the license be effective? Invalid, resulting in customers can not continue to use, please answer, thank you!



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[edited by: Gladys at 7:55 AM (GMT -8) on 7 Dec 2022]
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    Thank you for reaching the community forum.

    About license renewal, once you renew your license, it’ll take effect immediately. Any subscription that hasn’t been renewed at the time of renewal will result in your managed endpoint not being able to download the update to Sophos cloud, which leads to non-compliance on your devices. Still, the endpoint functionality will remain the same. However, in the worst-case scenario, you may not able to access your endpoint via Sophos central.

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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  • 0

    Thank you for reaching the community forum.

    About license renewal, once you renew your license, it’ll take effect immediately. Any subscription that hasn’t been renewed at the time of renewal will result in your managed endpoint not being able to download the update to Sophos cloud, which leads to non-compliance on your devices. Still, the endpoint functionality will remain the same. However, in the worst-case scenario, you may not able to access your endpoint via Sophos central.

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
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