Recording Information against a customer account

Hi,

I s there anyway to record notes and information against a customer's estate in Sophos Central? We manage multiple customers / sub-estates via the Sophos Central Enterprise Console, monitoring for certain alerts etc. It would be useful to have somewhere to record, in free text, any notes that might be relevant to that customer. Does anybody know if that functionality exists?

Thanks

Russell

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[edited by: Gladys at 11:15 AM (GMT -8) on 18 Nov 2022]

0 GlennSen over 2 years ago

Hello Russell,

Do you mean integrating your set-up via API to monitor every one of your customer's dashboards/sub-estate via SIEM? If so? Then this is possible via API integration.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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0 RussellDodson over 2 years ago in reply to GlennSen

Hi Glenn,

Thanks for the reply. No, that is not what I was meaning. I was just looking for something like a simple text box or other sort of area that was linked to each sub-estate in the Sophos Central Enterprise Console where we could record any information that might be of use to someone who was doing some work on Sophos for that customer. There probably isn't, but I thought it was worth asking in case I had missed something when looking.

Russell
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