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Central Login as Partner has to be twice

Ale1007

Hi guys,

recently I have to login twice into Central, when I want to access "Partner Dashboard" for example. Anybody else with this issue? I am using Firefox, tested this in Edge also. Login email -> Password -> Landing page appears. Clicking on Partner Dashboard -> Login email -> Password -> OTP. Also, when I opened "Central Customer Dashboard" from Landing Page, I am not able to switch the customer anymore. Like When I press Log out and go back to the Landing Page, hitting "Partner Dashboard" I'm back in my own tenant.



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[edited by: Qoosh at 9:03 PM (GMT -7) on 26 Oct 2022]
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  • +1

    Hi Ale1007,

    Thanks for reaching out to the Sophos Community Forum.

    This issue is currently being tracked under "CPLAT-43430". An update has been published to our KIL List with this issue mentioned. Our team is looking to address this issue in a future release of Sophos Central.

    This entry in the KIL list only appears to cover part of what you're experiencing. When you select Launch Sophos Central Admin, does this open the customer site in a new tab or does this over-take the existing webpage/tab you have opened? 

    Kushal Lakhan
    Team Lead, Global Community Support
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
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  • 0 in reply to Qoosh

    Hi Qoosh,

    Will this also address the issue when logged out, if I simply log back in, I receive "You are not authorized to access this service."  Every time I need to navigate back to id.sophos.com where I have to login twice, or to central.sophos.com/manage/partner where I have to login only once.  And the getting logged out of Central while I'm actively working on a firewall is another issue. Will the upcoming update address this?

    Sophos Firewall Engineer 16.0, 16.5, 17.0, 17.1, 17.5, 18.0, 18.5, 19.0, 19.5, 20.0
    Sophos Firewall Architect 18.0, 18.5, 19.0, 19.5, 20.0
    Sophos Firewall Technician 18.0, 18.5, 19.0, 19.5, 20.0
    Sophos Central & Endpoint Architect 3.0, 4.0
    Sophos Central Email v2.0
    Sophos Mobile v9.6
    Sophos ZTNA 1.0, 2.0
    Synchronized Security Accredited
    Sophos Gold Partner

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  • 0 in reply to Qoosh

    Hi Qoosh,

    Will this also address the issue when logged out, if I simply log back in, I receive "You are not authorized to access this service."  Every time I need to navigate back to id.sophos.com where I have to login twice, or to central.sophos.com/manage/partner where I have to login only once.  And the getting logged out of Central while I'm actively working on a firewall is another issue. Will the upcoming update address this?

    Sophos Firewall Engineer 16.0, 16.5, 17.0, 17.1, 17.5, 18.0, 18.5, 19.0, 19.5, 20.0
    Sophos Firewall Architect 18.0, 18.5, 19.0, 19.5, 20.0
    Sophos Firewall Technician 18.0, 18.5, 19.0, 19.5, 20.0
    Sophos Central & Endpoint Architect 3.0, 4.0
    Sophos Central Email v2.0
    Sophos Mobile v9.6
    Sophos ZTNA 1.0, 2.0
    Synchronized Security Accredited
    Sophos Gold Partner

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