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Central Login as Partner has to be twice

Ale1007

Hi guys,

recently I have to login twice into Central, when I want to access "Partner Dashboard" for example. Anybody else with this issue? I am using Firefox, tested this in Edge also. Login email -> Password -> Landing page appears. Clicking on Partner Dashboard -> Login email -> Password -> OTP. Also, when I opened "Central Customer Dashboard" from Landing Page, I am not able to switch the customer anymore. Like When I press Log out and go back to the Landing Page, hitting "Partner Dashboard" I'm back in my own tenant.



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[edited by: Qoosh at 9:03 PM (GMT -7) on 26 Oct 2022]
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  • 0 in reply to Qoosh

    Hi Qoosh,

    Will this also address the issue when logged out, if I simply log back in, I receive "You are not authorized to access this service."  Every time I need to navigate back to id.sophos.com where I have to login twice, or to central.sophos.com/manage/partner where I have to login only once.  And the getting logged out of Central while I'm actively working on a firewall is another issue. Will the upcoming update address this?

    Sophos Firewall Engineer 16.0, 16.5, 17.0, 17.1, 17.5, 18.0, 18.5, 19.0, 19.5, 20.0
    Sophos Firewall Architect 18.0, 18.5, 19.0, 19.5, 20.0
    Sophos Firewall Technician 18.0, 18.5, 19.0, 19.5, 20.0
    Sophos Central & Endpoint Architect 3.0, 4.0
    Sophos Central Email v2.0
    Sophos Mobile v9.6
    Sophos ZTNA 1.0, 2.0
    Synchronized Security Accredited
    Sophos Gold Partner

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