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Central web interface needs attention

Ben Caston

The recent facelift is in need of attention from the web development group.

I repeatedly open the wrong firewall because the list moves around as alert/notification icons get re-drawn.

The font size is too large and I can't read any useful info in the list.   I have to use short label names.

When I do try to click and open the alert icons, it rarely stays open long enough for me to read what the alert is for.

Central is a great product, it just needs more frequent usability updates.



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[edited by: Gladys at 7:44 AM (GMT -7) on 3 Oct 2022]
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  • 0

    Thank you for reaching community forum. On behalf of our web dev team, I would like to ask for an apology for getting confused about the latest changes on our central dashboard. Though I would like you to elaborate more on the difficulties you're currently facing.on accessing your central dashboard. 
    I'm attaching a snapshot of the FW dashboard and pointing out your concerns. 



    For Selecting a managed device, you can use the search option to show you the device you wish to check. This option is helpful, especially if you manage multiple devices on your dashboard. 
    To get more details, the central dashboard that you're seeing is the whole overview of what happens to your managed device. If you wish to dive down for more details on a specific device, You need to click the device you wish to check to get full details. 
    For the Alert Icon, I don't see any problem with it as long as you point your cursor and click it. It’ll show you the list of alerts your getting on the selected device and will disappear if you perform another click anywhere on your dashboard. 

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer

    The New Home of Sophos Support Videos!  - Visit Sophos Techvids
  • 0 in reply to GlennSen

    The interface is slow to respond and is constantly redrawing itself for alerts, which causes the line spacing to expand.   I regularly open the wrong firewall because the click target has moved slightly.  I disable Auto Refresh each time I sign in because it's unusable without it.

    I just wish a modern company like Sophos would use modern web techniques to build reliable websites.

    I know I can't provide any technical details about this specific web application but I can't be the only one whining about this.

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  • 0 in reply to GlennSen

    The interface is slow to respond and is constantly redrawing itself for alerts, which causes the line spacing to expand.   I regularly open the wrong firewall because the click target has moved slightly.  I disable Auto Refresh each time I sign in because it's unusable without it.

    I just wish a modern company like Sophos would use modern web techniques to build reliable websites.

    I know I can't provide any technical details about this specific web application but I can't be the only one whining about this.

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