Tamper Protection Password - unrecognized

Question

Hello All, I'm encountering an issue on some machine with the following version of Sophos Endpoint, Sophos Endpoint Core 2022.2.1.9 - Sophos Intercept X 2022.1.1.22 : The Software cannot Be unistalled - the Tamper protection provided is not recognized ; I need to unistall this version as It conflicts with Sophos Safeguard 8.30.78. Is there any specific registry key to force the update of the Tamper Protection Password or a workaround to permit the uninstallation of the software? Thanks

Edited tags
[edited by: Gladys at 2:48 PM (GMT -7) on 15 Sep 2022]

Gladys · Accepted Answer

Hi Pietro Guzzetti , Thank you for reaching out to the Community. If this is on a Windows Endpoint, you may refer to this article regarding steps to recover a tamper protected system. Afterwards, you may uninstall Sophos using the SophosZap . Let us know if this helps or if you require additional assistance. Thank you.

Tamper Protection Password - unrecognized

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