SED Comms Error Count: 1 Process denied authorization for comms

Good Morning,

One of the applications we use in our organisation has started to be impacted by Sophos Endpoint Agent. 

 I have the following error inside the SED logs...

2022-08-24T09:25:56.232Z SED Comms Error Count: 1 Process denied authorization for comms: \DEVICE\MUP\SERVERNAME\PATHNAME\APPLICATION.EXE [16588:133058067414917445]

I have replaced the real path details pertaining to my environment with a generic description. 

I have tried to exclude the application from being scanned by Sophos via a 'file or folder'.

I have tried to exclude the application from being scanned by Sophos via a 'process exclusion'.

I have tried to exclude the application from being scanned by Sophos via the allowed 'applications'.

If I log on to Sophos Central and turn off the 'remote files' scanning inside my policy, the program works.

Any ideas?

Thanks,

Rowan



Edited tags
[edited by: Gladys at 11:35 AM (GMT -7) on 29 Aug 2022]
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