Hello,
in our customer overview, the expiration dates of the licenses are not displayed correctly under license details for several customers.
Start date: 23.06.2022 End date: 22.06.2022. This license, for example, has already been extended to 2023.
So unfortunately we do not know when which license expires.
Sophos support is not able to help.
Hi Chriz,
Thanks for reaching out to the Sophos Community Forum.
I have reached out to you via PM to inquire further into this issue.
I was able to locate the following KBA which details this issue a bit further.
- https://support.sophos.com/support/s/article/KB-000044126?language=en_US
An update is planned for July the 6th which will address this issue.
Unfortunately, the problem has not yet been solved and still exists!
Hi Chriz,
If you continue to see this problem, I suggest opening a support case with our team so that further investigation can take place. Many customers who originally encountered this issue reported that it’s now resolved following a few updates that were made.
Let me know if the following article covers the scenario in your environment.
- Central Licensing: known behaviors/issues for Enterprise, Partner and Central Dashboards
